After our stay, we were charged for carpet cleaning. The rental company (Paradise Properties) claimed that we had stained up the carpet which had "just been cleaned," which is unlikely, as we ate only breakfast in the unit. We were held responsible for stains in the bedroom, where no food or drink was taken during our visit. I believe there were prior stains that may have reappeared after the recent cleaning (as often happens) and that we were held responsible for these. This may be the method the rental company uses to pay for their carpet cleaning.
In a very rude email, the rental company also informed us that the cleaning lady (who we saw spend about 25 minutes cleaning an entire condo that had been vacated during our stay) had found "piles of sand" left in the bathroom, which was entirely untrue. Yes, there was some sand, as it is a beach resort and it is very difficult to leave every grain of sand outside, but there was no broom or dust pan available to fix this problem ourselves. The bottom of the shower was stained orange, also an issue they tried to hold us responsible for. We were insulted by the tone of the email sent and by the accusations. We travel often and have never been accused of leaving a room or unit in poor condition, nor have we been treated so poorly by a rental company.
We had other custodial concerns upon our arrival. The linens were disgusting. The sheets had stains on them. The towels were thin, fraying, and dingy. Every washcloth was dirty and significantly stained. I had to catch the cleaning lady the next day in another unit to ask for replacements. She responded, “Well, it’s late in the season. It’s usually hard to keep things clean.” When we were looking to use an extra pillow for the pull-out couch, it was blood-stained and did not appear to have been washed, so it was obviously not usable and possibly a health concern. The extra blanket for the pull-out couch in the bedroom has a large tear in it. Several pieces of the blinds had been pulled down, which did not provide for complete privacy in the living room.
Needless to say, due to the poor conditions of the unit and the business dealings of Paradise Properties, we will not return to the Elk Rapids Beach Resort.
Yes, it close to beach, across street but you feel away from the ambience as condo tucked away from the view once you are inside rooms, back bedrooms no view. Threadbare old & cheap sheets, one had a small tear, bathmats a bit worse for wear with the edges giving way and frayed, found dirty linens in MB closet, old uncomfortable pillows. Kitchen: no blender, no hand held juicer, no sharp knives, eclectic collection of cheap cutlery, no starter spices for arrival. No towels for pool. This is my short list. I just thought lacking in character and comfort. Not once did I see anyone except a couple of gals cleaning other rooms and even they looked unhappy, not even a hello or a glance from them. Love Elk Rapids, Hate Elk Rapids Beach Resort Condos.
Our visit to the Elk Rapids Beach Resort was a late decision in the vacation plan. Boy, did we luck out! Even though the Resort does not have a resident manager on the premises, the units are fully equipped with everything you could need. The heated pool is great, but the proximity to Grand Traverse Bay is incredible. The water is clear and warm (summer)and shallow. The beach is a white sand. And the town of Elk Rapids is a hidden treasure, a step back into time. We'll be back!
You are cordially invited to spend your vacation at Lakeshore Resort, one of Traverse City's most private and charming beachfront
resorts. This small, intimate resort with 9 attractive condos and 4 charming cottages is located on one of the ...