We left within 6 hrs of check-in.....
We made reservations for our anniversary 3 months in advance based on the ammenities listed & the picture of the jacuzzi room. I was unable to get this room on-line as a special so I had to call the hotel to reserve. I had to cancel 1 of our days & was told by the hotel that I couldn't cancel because I booked on-line (?). After driving 2 hrs to get there, we checked in to our expensive room only to find that it was a smoking room (complete with ash trays & cigarette burns in the bathroom). I had booked for a non-smoking room as always (I have asthma)so the kind
manager, who at the time was off-duty, switched us to the other jacuzzi room which had been "ionized". The temp in the room remained the same over the 6 hrs although we attempted to lower it & followed the instructions of the night clerk to "unplug the unit in an attempt to reset it". We noted to her that it was cooler in the hallway than in the room, to which we were told that "it's always that way in the hallway & it's warm behind the registration desk, too". We have stayed at many hotels in many locations & have never experienced that anywhere. We decided to use the jacuzzi, thinking that once we got out, it would feel cooler in the room so we began to fill it as we have in many jacuzzi rooms we've stayed in before. We turned the water on high & let it run for 20 minutes & the pressure was almost non-existent. We had to suppliment by using the coffee carafe & I the ice bucket by filling it with water from the kitchenette to add to the jacuzzi & the total time to fill it above the jets took approx 1 hr. This was unexceptable - we were here to relax. When the water pressure was also mentioned to the night clerk, her comment was "this may be normal for us".
After following the directions of the jacuzzi by running the ventilation fan, etc., when we got out, with the room still being so uncomfortable, we decided to leave & drive the 2 hrs back home to the comfort of our cool house. We were very disappointed in that we had looked forward to this for so long & felt like it was a disaster from the beginning. The only good thing I have to say was about the day manager who stayed after her shift was over to help us change rooms & brought us extra pillows. The rest of the customer service was lacking.