Two Trees Inn at Foxwoods, Ledyard

Arrived at Two Trees and checked in at 10 a.m. Went to room, dropped off luggage and left for the day. When I arrived back at the hotel at midnight, I could not get into my room as my key would not work. Unless you have stayed at the Two Trees you wouldn't realize that the hotel is a maze with several entry doors of which you need to know which one to enter to get to your room. The parking lot is dark and if you are a woman traveling alone late night can be potentially unsafe. So I walk the long mazed hall to get to the front desk. When I arrive at the front desk I give the clerk my "key packet" (the branded cardboard holder that displays your room information, name, etc) that was provided to me that morning. She proceeds to ask me my name, room number, etc. She had absolutely no concern for the time of evening, the inconvenience of being locked out of my room, or anything for that matter. Had she, she probably wouldn't have asked the questions since the answers were all in their computer system and on the key packet I gave her. She was purposely acting in an inflammatory manner. I took the new key - walked the long hallway back to my room to find the key didn't work. I shoudl also mention I was carrying a purse, some food I had brought back for a late snack, and my purse. The backpack was awkward and quite heavy - which I told the front desk upon my return for keys that worked. Long and short of this - I was sent back to the room yet again with keys that didn't work. When I returned to the front desk - the woman was now in the back room speaking and laughing with fellow employees - she knew I was at the desk, but proceeded to ignore me until I raised my voice. She ambled out with attitude and said with a smile, "oh, your key still isn't working??" Unreal. When I asked to speak to a manager - I was met with another woman with the same attitude. When I told her what had happened and that her employee had treated me poorly and certainly hadn't done her job - she allowed the employee to stand there and continue to needle me!!!!!! Even when I said to her, "do you think you can ask your employee to leave the room or keep quiet?" She allowed it to continue. Until I said I needed a room immediately. They had charged me for two nights at 10 a.m. that morning on my credit card!!!!! They told me they would have someone take me to the room with a "pass key" and they would have to figure out why my room key wouldn't work! When I told them i paid for a room with a working key (are you kidding me??!) and that's what I wanted - they told me that I needed to first GO GET MY BELONGINGS FROM THE ROOM WITH THE ESCORT WITH THE PASS KEY AND THEN COME BACK TO THE FRONT DESK TO BE ASSIGNED A NEW ROOM. They stated this is their policy! A policy, I guess, to make sure that the guest is in no way treated like a guest! Dear lord. I demanded that they bring me to another room and they actually said no and demanded that I step aside and let them help the other four guests who were in the line BEHIND ME. After finally having a maid let me in my room - who, by the way, told me that the people at the front desk were absolutely horrible people to work with - I was able to get to sleep at about 2:00 a.m.! I called the General Manager in the morning - here's the long and short of it - she 100 percent stood behind the actions of these two women. I would NEVER PAY FOR A ROOM WITH ANY FOXWOOD HOTEL - stay in Mystic - there are plenty of reputable hotels, at much better rates, with unparalleled service.

Received a call 1 week prior to my reservation telling me that they were moving me to the MGM Grand because they had overbooked. Before I agreed, I asked for an email describing the room that I would be getting. When no email arrived, I contacted Two Trees Inn to be informed that the call was an error on their part as the MGM does not have suites and therefore I would not be transferred. Recently found out that the MGM does have 2 bed suites. My reservation was for a suite with 2 queen beds as we were 4 people. Arrived at the hotel and while no one was in line the host/reception person continued to work on something and would not acknowledge that I was standing in front of her. I finally asked if I could check in and she responded that she would be with me in a minute. Continued to work for another 30 seconds and then acknowledge my presense. When I presented her with my reservation, she stated that she only had a suite with a single king size bed. When I showed her my reservation she stated that on-line it is noted that they do not guarantee any speicific room just the rate and that she did not have any rooms available with two beds. ( I have since looked on line and cannot find this disclaimer but even if it is there this is simply bad policy ) When I questioned the reason for allowing me to book a two bed suite she stated that this is the policy of all hotels and that you are never guaranteed to get the room that you select. Challenging her only resulted in talking to a manager that was even more arrogant about their policy and my inability to read the fine print noted on their website. When I told the manager that I was contacted a week earlier and that the converstation resulted in confirmation of my 2 bedroom suite, the manager informed me that she had been with the hotel for 5 years and they had never transferred people from Two Trees to the MGM. The suite that we got does not not look anything like the pictures on site so beware because what you see and what your book are not what you get but if you want an attitude, this is the right place for you to stay.

Received a call 1 week prior to my reservation telling me that they were moving me to the MGM Grand because they had overbooked. Before I agreed, I asked for an email describing the room that I would be getting. When no email arrived, I contacted Two Trees Inn to be informed that the call was an error on their part as the MGM does not have suites and therefore I would not be transferred. Recently found out that the MGM does have 2 bed suites. My reservation was for a suite with 2 queen beds as we were 4 people. Arrived at the hotel and while no one was in line the host/reception person continued to work on something and would not acknowledge that I was standing in front of her. I finally asked if I could check in and she responded that she would be with me in a minute. Continued to work for another 30 seconds and then acknowledge my presense. When I presented her with my reservation, she stated that she only had a suite with a single king size bed. When I showed her my reservation she stated that on-line it is noted that they do not guarantee any speicific room just the rate and that she did not have any rooms available with two beds. ( I have since looked on line and cannot find this disclaimer but even if it is there this is simply bad policy ) When I questioned the reason for allowing me to book a two bed suite she stated that this is the policy of all hotels and that you are never guaranteed to get the room that you select. Challenging her only resulted in talking to a manager that was even more arrogant about their policy and my inability to read the fine print noted on their website. When I told the manager that I was contacted a week earlier and that the converstation resulted in confirmation of my 2 bedroom suite, the manager informed me that she had been with the hotel for 5 years and they had never transferred people from Two Trees to the MGM. The suite that we got does not not look anything like the pictures on site so beware because what you see and what your book are not what you get but if you want an attitude, this is the right place for you to stay.

The Trees Inn is the type of place you'd want to stay if you really don't care about what type of room you stay in. First, I'd complain about the price of the room but I used my AAA card. I recommend using it at this place because you can get a pretty decent discount. Now onto the hotel itself. I've read alot of the reviews on here complaining about the staff. The desk service was mediocre at best, not one smiling person at that desk. I work at a hospital information desk and I know how frustrating it can be to deal with the public, but a smile goes a long way even if you're having a rotten day! However, the Housekeeping staff was very friendly. The room we stayed in wasn't anything fancy, typical standard hotel room. I HATED the fact that you had wireless internet access in the lobby only and dial up in the rooms. We didn't use the dial up feature because the girl at the desk said it costs the guests to have them turn it on through the phone! The rug on the floor in our room had a black stain on it (eeew). The air conditioner was noisy and the toilet scared the heck out of us every time it flushed because it had a huge BAAWOOOOUUUUSH sound to it. (Al Bundy would be proud). It puts Furgeson to shame...:). But on a positive side, the shower was excellent, the lobby was beautiful and the 24 hour shuttle service was amazing! We did walk to Foxwoods a few times and the pathway to it was very convenient! Parking was numerous and the doorway access to each part of the hotel was good too. All in all not the best hotel in that area, but it could have been worse.

I decided not to go to atlantic city , for easter and try Fox wood casino , (Two Trees Inn) Wow besides gambling it was worth the education my children gained about the indians and the british .. the room service was OUTSTANDING we had just returned from the museum , and decided to go to the pool , so since the room were fixed we just left all of our belongings and every thing on the bed, we returned two hours later to find chocolate candy on the pillows,, Wow can u emagine if they were lowlifes and took our $$ and credit cards .. NOTHING WAS TAKEN .. I LATER GAVE EACH GIRL TEN DOLLARS FOR THEIR RESPECT AND DEDICATION .. just one minor problem !! ONE pool attendant NAMED LARRY needs INTERPERSONAL COMUNICATION SKILLS . IF U READ THIS LARRY B/4 U TELL A KID TO GET OUT OF THE HOT TUB WHILE THEY R WITH THEIR PARENTS , I SUGGEST U PULL ONE OF THE PARENTS TO THE SIDE FIRST . OTHER THENN THAT THE CHILDREN ARE CRAZY ABOUT RETURNING IN THIS SUMMER.

I recently stayed at The Two Trees during The Contender fight at the MGM Grand. I recieved good service especially from the housekeeping personnel. I would like to thank Beatrice of housekeeping and Carl, who was the housekeeping manager on duty the day I checked in.We got there early due to the arrival of our plane and it was way before check-in. We arrived at about 10-10:30am- (check in is 4:00). They got a room ready for my daughter at 12:00 noon which we stayed in. I talked to Beatrice at about 2:00pm and she promptly went to clean a room for me. They had a mix up and Carl came to talk to me. They had my room ready about an hour after that. Thank you again to Beatrice and Carl.

If your looking for a small quiet inn then you will like,Its not nothing fancy but clean.The pool was small and cold but the hot tub was hot.Check in was quick and easy,the staff was very pleasent. We ask for more coffee in our room,they were there in minutes with enough coffee for a week. We got the room on line for 49.00 a night for a king size bed, me and my husband went for two nights for a late valentines gift for each other.We had fun at foxwoods but it was nice to come back to a quiet inn.The shuttle runs every fifteen minutes to foxwoods which was nice we never had to wait.We stayed on the back side and didnt here the shuttle all night.I dont know why this inn has so many bad reveiws we enjoyed ourselfs.I guess some people you can never please.

i thought the room was very nice for the money, foxwoods wanted 440,00 for thanksgiving night and i paid 100.00 at two trees. the shuttle was there all night long and very safe, the drivers were very nice. i would stay there again to save money. i thought the girls at the check-in were nice and friendly, sometimes there are snotty people no matter where you are, but i didn't encounter any. rather stay at foxwwods ofcourse,but for 300.00 less two trees is just fine.

My wife & I found the 2 Trees Inn to be a very nice hotel, at a bargain basement price ( considering the MGM Grand was $400/nite ! ). I am wheelchair bound and the staff was very friendly and attentive. The room was clean and more than adequate for our needs. We needed help with our bags , at check-in & check-out, and the staff functioned like a well-oiled machine, and THAT fact alone made our stay a more than enjoyable experience. "Easy-in & easy-out" are always high priority when paying for a hotel stay. In closing, I would easily stay at the 2 Trees Inn again, rather than get price gouged at one of the casinos. I'm not some high roller, so I don't need whole lot of " bells & whistles " in a hotel room while on a gambling trip. But,........If I were to nit-pick....#1) the rooms need bigger TVs to match the consoles they are housed in!!..., talk about a "padded bra"....#2) Foxwoods inc. will need to invest in alot more shuttle buses. We went to see the Joy Beyhar/ Whoopi Goldberg comedy show @ the MGM Grand...after the program, it was like "chaos in the cold ", as hundreds of cold, unorganized people( some in wheel chairs like myself) had to elbow their way onto the initial fleet of arriving shuttle buses. What are they gonna do when it's -20*, with lots of blowing snow in the air?

we just love taking our time just too sit on the proch and watch and talk to different people .the food is good ,the service is very nice. we can't wait too come back again as we do every two year's.YOUR inn is very clean and very peaceful AND THE SERVICE IS [5]STARS.