Mayan Palace Acapulco Golf Resort, San Marcos

the service was not bad for short handed but if you have a problem with checkin the mangner will do noting but say "Iam sorry" and have a seat I will be with you in about 20 min. we spent two weeks there and well the grounds are great but sinsce the new manger took of=ver about 3 years ago it has been going down hill. they even refused to pay there help the raise that Mexico gave everyone else. Can you beleave that a person can make 70 peaso a day for 6 day a week work for 8 to 10 hours and maybe even be told to work a 2nd or third shift after the first one with out a choice. I can not spell his name correctly but it is something like G Broham. should be a used car sales man on Cicero Ave. but not in the job he has. the pool is very large and not bad at all the beach is ok but the little sun huts the have are in need of repair. the servers are there and do help you . there is a life guard stand but well if you are on the Mayan Palace side no one but the beach sellers are there. there prices are way too high for meals and othere items like washing you cloths self service is 150 pasco or about $12.00 us money from one load washed and dryed. The resteruant fis also high as all you can eat perperson breakfeast is 199 pesco's or about $17.00 us dollars the work force most want to help but rules they ahve the can not with out losing there job. If you can find a taxi driver like Tigre 044-744-421-3553 you can have a great time fishing , eating or just shopping fishing was great got 3 sail fish in one day. land is what the Mayan has to offer as for service there no good no one to tell how you feel about the place that cares how you feel in the upper part of the places managment. If white there are also different rules for you then the Mexican from Mexico City you will see as the mexican can have collers on the beach but the guards take them away form the whites. the rules are up held one sided as no collers are allowed on the beach or pool, but you can buy from street venders on the beach something not right about that as the Mayan has people to serve food and drink at a higher price. enough on them go for the sun and get out of the complex you will have a great time then, stay and pend too much for everything.

front desk managet is the worst and well just forget going there read reviews on travel adviser web page for mor eon the no service place and long wait for rooms

This party was so mis-managed I would never go to Mayan Acapulco again. Iwas suppose to be a 5 course meal. Well in all my experience dinner comes before midnight especially if the thing starts at 9. Well the forst appetizer arrived at 11:15, soup was at 11:45. At 12:56 they were rushing around trying to pour everyone a glass of cheap champagne. They tried to skip the palate cleanser and when I asked for it they brought a melted one, oh yeah this is already 12:30. the cold over cooked filnet that tasted like bad potroast. I complaigned and was told I would get a 50% discount. Upon check out I was offered 15% or a buffet breakfast. DON'T go there if you have a problem they will lie to you to keep you quite.

I purchased a RCI voucher at a charity auction and ended up at the Mayan Palace. This was our sixth trip to Mexico in 4 years and we have also traveled extensively all over the world. This hotel is by far the worst I have I ever stayed in. The Mayan Palace is due for demolition in less than 2 years so you can imagine its current condition. Our first room 741, had a lovely view of the construction site of the new Mayan Palace. The sofas were stained, the thermostat was filthy and broken, the bed mattress super uncomfortable, the furniture was scratched up, the microwave was cracked, there were scores of little bugs all over, etc. You get the picture. I reached out to the front desk for help but was dismissed rightaway. My wife and I went down to the lobby and asked for the manager. After a lot of excuses, the duty manager offered to move us to another room, 553. A little cleaner and a partial pool view. The limited dining choices here are super overpriced and the majority of the wait staff is clueless. We did have a good dinner on the night of the shrimp buffet. The drinks are very weak and about $10 for a scotch and water! The pools are very nice as is the beautiful beach. The staff is very unfriendly, struggle with basic english and avoid helping you as much as they can. We spent a lot of time away from the hotel and in town. The front desk staff is particularly rude and the timeshare folks are everywhere. The Grand Mayan resort which is part of the complex looked a million times better in terms of decor, cleanliness and luxury. I offered to pay the difference and asked to be moved to the Grand Mayan but was told another story and declined. If you love to vacation in squalor, far from the sights, pay through the nose and enjoy insect bites, this is definetly the hotel for you!!! Otherwise, keep looking!!!

I LOVE THIS RESORT ITS THE BEST IN ACAPULCO ,1 TOP OF THE LINE , STAY HERE AND YOU FEEL LIKE A MOVIE STAR, SERVICE IS AWSOME , THE POOL IS BREATH TAKING, BEAUTIFUL, ITS FUN ,ROMANTIC, RELAXING, THE FOOD IS GREAT.

i like this place because the pools are so awesome and the rooms are pretty cool!!! i reallt can't wait to summer!!! if you want to have fun visit the mayan palace in acapulco

This is a wonderful resort with an excellent staff that accomadated our every need. Beautiful surroundings, nice easy walking beach, great food and golf what more could we ask for. We will return!! Hopefully very soon.

I just got back from Acapulco. The Mayan Palace was great. The staff is very friendly. The pool is a mile long! The Ocean was very beautiful. They offer many things to do. I had a great time. You can do many things and they do fun things at night like contests and such. The prices at the restaurants were very very reasonable. Just gorgeous. Everything was perfect there.

As a guest of an R.C.I. owner, I arrived Sunday Aug 28, the day before Katrina, and departed Sunday Sep 04th. Having been their guest many times over the past twenty-five years, I fully expected a Top Flight, four+ facility, as had always been our experience. That expectation was called into question at Check-In. Our group of family and friends, had Confirmed Reservations & Accomodation Preferences, months in advance. Checking in took more than Three Hours. First, simply assigning the five reserved rooms to to our group, was a problem. Two of the rooms we were originally assigned were uninhabitable, seeming to have been shuttered, uncleaned rooms that wreaked of mold and mildew. That set in motion viral infections that weren't confirmed until returning from vacation. Staff promptly exchanged the rooms but, by that time, the first day was lost to exhaustion. Trying to rest on the Hard Bed was impossible. Each morning we were awakened from our vacation, to the sounds and accompaniny dusts of Major Construction right next door. At our sales presentation that morning, it was explained that the construction was progress that guests must endure, unless they cared to buy on the property, Grand Mayan, that our original room problems were again related to progress, because those rooms were in a building that will be the next to be replaced and the rooms are least used. Mayan Palace, Acapulco was once a lovely place I'm sure. The staff was well-trained, curteous, most helpful, attentive, etc. Kudow to the staff Big-Time. Seems ownership is more concerned about progress, that they've lost touch with the needs of the luxury vacationer. We were four sets of empty-nesters, who enjoy taking vacations. As we toured the facility, seeking a comfort zone, we encountered safety tape at many areas, restricting access (progress). Areas of the World's Largest swimming pool, were restricted (progress). The saying "Fool me once, shame on you; fool me twice, shame on me" comes to mind. Ownership doesn't understand that vacationers often plan all year for an experience they're willing to pay for. To have chosen a location because of what it promises, then have those promises restricted, is a rip off. Under Construction means UnSafe!!!

I like everything, service, location, cleanliness, actvities,rooms, the pool was great, we really enjoy the food