No heat provided in our suite
By A Yahoo! Contributor, 2/24/07
We stayed in unit 1142 on Sat. Feb. 17 2007. After we were there for a while we realized the heat was not working. It was a frigid cold night. We were told "its a cold night" and "is the gas fireplace working"
We called three times and they did nothing except offer to move us the next day. We should have packed up and left but it was dark, cold and icy out and we thought eventually the heat would come on. It didn't. We were freezing but toughed it out. We stripped the upstairs bed and made up the pull out by the gas fireplace. The mattress pad on the upstairs mattress was absolutely fifthy with stains and hairs.
When we woke up the next morning the room temp. registered 50 degrees(we took a picture with our cell phone) We called the desk again and the manager finally called that morning. He said because we didn't explicity request maintenance (although we called the front desk three times)that it was our own fault.