Lodge at Mt Snow, West Dover

Went there for some Spring riding and opted to stay here after a reccomendation of a local friend. Great when we checked in and they upgraded our room at no cost (I think were one of the only guests that night). Cute ski lodge - no frills but everything was clean and in working order. Since we were virtually the only guests, we were treated to a cook-to-order breakfast. Also we were allowed to check out much later than normal which was very accomodating. Then the following day I got the rudest e-mail ever! Somehow they were putting in the card number wrong (come to find out it was the expiration date as 2007, not 2009) when they went to charge the credit card, which the card was eventually frozen due to the repeated incorrect attempts by the Lodge! Rather than a simple phone call asking for the information again, owner sent an extremely unprofessional e-mail. Figures once someone took the time to call us, the card went through fine with the correct information. So over-all, stay was OK. Just totally put-off by the rudeness :(

The staff at the Lodge was courtious and very helpful during our stay. The rooms were clean and there was much to do at the property for our family. The pool and hut tub were wonderful! They also have a second floor lounge that as loads of video games, a pool table, and a sitting area around a full height fireplace. And I cannot forget the bar!

Jim and Sarah are the perfect innkeepers-Stayed there several times this past summer while looking at real estate- they always welcomed me and were most hospitable-the lodge was always well kept and clean- food was good Only drawback- the heater for the outside pool was inoperable- water was cold even in summer. Other than that highly recommend the Lodge At Mount Snow- also within walking distance to the skiing and nightlife.

Saw the reviews and brought it to the attention to our company ski club. As we were planning a trip in February, I was elected to check out the lodge beforehand. I expected to have a nice mini midweek ski trip. Unfortunately, I received just the opposite. As soon as I walked through the door, the smile vanished off the face of the girl at the check in desk. Unfortunately, this was a harbinger of things to come. For the two nights I stayed there, the staff was ambivalent, inhospitable and tried its best to ignore me during my stay. When I went to relax in the hot tub after skiing, it was suddenly "closed." I was roundly ignored in the dining room for breakfast and when I finaly got someone's attention, I was told that they were out of most of the items and instead had to settle for stale pastries and warm coffee. When a simple request was made for fresh towels, the cleaning lady acted like she was afraid of me and left the towels outside the door without even knocking to let me know they were there. Nobody on the staff smiled in my presence (actually the smiles were dropped as soon as I looked in their direction), or made me feel welcome, even though I was one of only 3 guests in the entire lodge during my stay (early Jan'07, rainy & warm). The only time I did get a smile was upon checkout (relief perhaps?). The hostility I encountered made it feel more like Selma during the '50's rather than a ski trip in Vermont 2007. If you are a person of color, I recommend that you do not stay here unless you enjoy being ignored and treated like a third class citizen.

I loved it i go there every year for about a week its the bomb and the new years party is great also. the pool isd sort of nasty aand foggy but the wieght room and hot tub are the bomb. I love it. its the best it the winter and the people there are very nice!!!!!! -CHEERS

It's no frills, but a good value. We were there in June, so it was pretty dead. Breakfast was served, but the restaurant was not open for other meals. The pool was covered, but we were able to use the hot tub. The staff is very friendly and helpful. The room size was good.

It's all new. They just renovated the rooms and lounge. All new bedding, bathrooms, and linens! The food was great. The kids had lots of choices and the staff was very accomodiating. Very child friendly! It's so close to the mountain too!

This hotel is great! Has an excellent on mountain location without paying the on mountain prices! Can't wait to visit again....the food is great!