Montauk Manor, Montauk

The views are gorgeous. The service and food was horrendous. Chelsea, the manager was rude and unprofessional to my family and friends who offered to pay for certain things during our stay. We will not be returning

We found the hotel to be clean and generally quiet, and the staff was nice enough. We even ate dinner at the Tre Bella restaurant and found the food to be very good. However, the parking situation was poor. The front lot is tiny and most likely you are looking at a very long walk to the other parking lot by the tennis court. The complimentary breakfast was a complete and total debacle. Service was awful, as we waited more than 30 minutes to be served. The food, however, was even worse. They screwed up my order, and my wife's breakfast had at least THREE long hairs in it. The food was awful and we were nauseous for hours afterwards. We actually both gave up and left our plates half full. The overall experience was pretty good, but the horrendous breakfast quite literally left me with a bad taste in my mouth.

Huge beautiful property,Indoor pool,great location !amazing off season deals!!

WORST CUSTOMER SERVICE, RUDE FRONT DESK WORKERS!!! WE BOOKED HERE FOR MY HUSBANDS 4OTH BDAY. WE HAD TO LEAVE EARLY BECAUSE OF HURRICANE IRENE AND THEY WOULDN'T CREDIT US FOR THE 2 DAYS WE WERE LOOSING. THEY SAID IT WAS OUR DECISION TO LEAVE, THEY DIDN'T CARE ABOUT THE HURRICANE AND IF WE LEFT WE STILL NEEDED TO PAY THEM FOR THE DAYS WE BOOKED!!! WE DIDN'T WANT OUR MONEY BACK , JUST A CREDIT TO COME ANOTHER TIME WHEN THE WEATHER WASN'T SO BAD AND WE WEREN'T IN DANGER. THE MONTAUK STAFF WAS SO RUDE TO US AND DIDN'T CARE AT ALL FOR OUR SAFTEY, THEY JUST WANTED OUR $$. I WOULD NEVER STAY THER AGAIN BECAUSE OF THE WAY THEY TREATED US AND THAT THEY DON'T CARE ABOUT THEIR GUESTS AT ALL!!

I had a reservation to stay at the hotel the weekend of August 26, 2011. Despite major hurricane warnings for the area (per the weather channel: "The potential is real for the strongest hurricane hit on the Northeast in at least a couple decades this weekend! "), the hotel would not refund my deposit and even worse were BEYOND RUDE when I called. When I called around to their competitors, they were all taking cancellations due to the impending hurricane. I would never book a reservation at this hotel again, there are other hotels who actually put a value on customer service and safety.

Booked the hotel at the last minute off the Internet and kinda held my breath as we drove out to Montauk from Westchester County. Once we found the place, which sits high on a hill overlooking Montauk's Fresh Pond, we first noticed how meticulous the landscaping was around the resort. As you enter the lobby, a doorman greets and welcomes you to the MM. The lobby is vast and elegant and reaks of a time gone by, but in a very classy way. Our room was on the top floor making for some breathtaking scenery and sunsets. The rooms, a large living room with fireplace with kitchenette and an extremely large bedroom, were spotless and tastefully decorated. The hotel staff could not have been more helpful and courteous when questioned or when help was needed. We only had breakfast there but the menu was large and the food excellent. While it wasn't near a beach, they provided a shuttle service to and from and only a phone call away when you needed to return to the hotel. This place is definitely worth a return visit not only because of what I mentioned but in comparison to other hotels in the area, very reasonable. If anyone asks where to stay in Montauk, I unhesitatingly would recommend the Montauk Manor. The castle on the hill.

We go here every year. Summers are great but we enjoy the off-season as well. Some of the reviews mentioned inconsistency in the rooms. It's true. We stay in Room 303. It has a balcony and nice western views over the Long Island Sound. It's also nicely decorated. The restaurants are very good, but you need to know where to go: Harvest, East by Northeast, Montaukett (at sunset). Shagwong is pretty good. The beach is great.

nothing i loved the place favorite hotel indoor pool golf

I recently stayed at the Montauk Manor and what a great place for a family get away. They have daily activities for the kids, such a nice touch to give the adults a small break, much needed! The staff goes out of their way to make you feel at home. There wasn't anything that we asked for that was not addressed. I would lhighly recommend this resort to anyone with or without a family looking to get away to a VERY clean and friendly resort.

Let me start this by saying that my boyfriend and I were hesitant to stay here, after reading some of the other reviews. I called a few times, late in the evening, and spoke with Jim (he is wonderful!) about the place. He pointed out that accomodations do vary because they are condos owned by different individuals, and then gave us advice on which rooms were nicest overall. Upon arrival late Friday evening, I was blown away by the beauty of the Manor from the outside. A group of deer were grazing nearby, adding to the lovely scene. Jim greeted us, as did two blazing fires in the fireplaces of the gorgeous lobby. One previous review complained about the walk from the lower lot to the building. Honestly, unless you are disabled or extremely old and feeble, I do not see why this would be an issue. It can't be more than 50 feet from the lot to the hotel entrance. Another thing mentioned by someone was that they considered it tacky to have to leave a deposit for remotes to use in the room. I was not particularly fond of that, but it is a condo you are renting, so I can understand why the owners would want their property safeguarded. As another reviewer mentioned, the hallways are not the greatest. They are also not the worst. Granted, they do not match the splendor of the lobby area, but we did not mind them at all. Now for the room--awesome! It was beautifully appointed, from the Tiffany-style lamps to the beach-themed touches. The kitchen was equipped with all of the tools we might need, and there was a TV with vcr/dvd player downstairs, and a flat screen with dvd in our loft bedroom. The terrace was unbelievable, and I spent a lot of time out there, both day and night, enjoying the incredible view and breathing in the crisp sea air. As I mentioned, deer gather at night, and the lights of the town are beautiful on the water. I couldn't wait to wake up and see it in the day after our first night! The sunsets are not to be missed! If you are going to stay here, definitely get a water view room--it is so worth it! We were on the first floor, and our terrace was huge, with seating and a concrete table and benches. The pool/hot tub/sauna area was nice, but we were not that thrilled with the fact that there is always a lifeguard on duty, as we had hoped to catch it when no one was around and have some alone time. Another small issue with it was that (this may only be on weekdays) it was only open from 6-10 p.m. There are tennis courts on the grounds, which we did not get around to using. On our second day there, management sent us a bottle of wine, and later wished me a happy birthday, which was a very nice touch. Adding to it was that I don't know how they knew it was my birthday, as neither of us had mentioned it. Late one night, we went out to the lobby to sit by the fire, and the player piano was turned off. Jim made sure it was turned on for us, and it was really a lovely atmosphere in which to enjoy a glass of wine and each other. One issue I had was upon checking out, when the woman at the desk acted put upon because my boyfriend told her we were running late. It was Monday morning, and I think she could have been more pleasant about us taking a bit longer than checkout time. Also, we did not eat at the restaurant in the hotel, because the consensus seemed to be that it is not the greatest. There is a small bar there, however. Definitely inquire about what rooms are best before staying, and don't expect there to be a plethora of activities in the winter months. Overall, our stay there was absolutely wonderful! If people are looking for a mainstream, corporate hotel, they should stay elsewhere. If you are looking for a lovely and relaxing trip in a gorgeous setting, go to the Manor!