Murray Hill East Hotel, New York

This hotel has bed bugs. Do not stay here! Our client stayed at this hotel and was bitten. He found bugs in his luggage as well. While at the hotel he saw the bugs in the trash can in the room. The hotel is denying the claim however I know first hand that they definitely have bed bugs. Do not stay here!

Our trip was extended by one night, and we stayed here. I can say that it was great for our needs. Close enough to all the places we wanted to see. The room was clean, the beds comfortable, and the times we delt with the staff they were helpful and pleasant.

I made a reservation at this hotel and canceled my reservation within the same day due to a change in my plans. When the date came around for when I was suppossed to stay a charge of $505.22 was deducted out of my checking account. So I called the hotel and asked why I was charged this money, they said I never showed up for my reservation and that I did not cancel. I was furious!!! It took a whole week of speaking to every department of that hotel to get my money back. I finally got reimbursed by having to send them a copy of my phone bill showing i called twice in that one day to cancel. A cancellation number was given to me, but i had lost it and apparently so did they. So I got the phone bills out and proved them wrong!!! The management of this hotel are scumbags who deleted my cancellation number and tried to get me for $505.22. Unbelievable!! i will never recommend this place to anyone!!!!

Everything was great! The door man was helpful and nice, front desk was helpful and our room was clean and very nice for our 4 day stay in NY. I have nothing bad to say about Murray Hill East. They gave us suggestions on where to eat and shop and even offered suggestions on how to save a dollar or two. We are planning to come back to NY in the future and we will stay here for sure. Our room had a great view of the Empire State Building and in a good location. You are only minutes away from a lot in NY. We loved it and will be back. I miss NY already !!! Me and my girlfriend will look forward to coming back. Thanks again Murray Hill East!! Thanks Joe Doherty + Jackie Tam -------Columbus Ohio

This hotel room was huge! It was the size of an apartment, kitchen, bath, living and bedroom, small dinning area!! The full kitchen was great to have even though we didn't cook! The staff was great, friendly and helpful! The room could have been cleaner, but sheets/bedding was very clean. Bed was hard, pillows soft. But I would stay there again and would recommend!! Just know you are not at the Ritz, but you are not paying Ritz prices!

I think my bedding was not changed at all although I stayed over 3 days in the hotel, so it was not that clean as I was expecting from a 3star hotel to be. Room is full of mirrors, and is not that clean. In case I am back to NYC I will not stay there anymore!!!

Murray Hill East Suites gives you a real apartment, complete with bedroom, kitchen and a nice living cum dining room, right in the heart of Midtown Manhattan at a price that a regular, 'full-service' hotel will barely manage a pokey bedroom with an even pokier bath. Two of the city's best known landmarks are within touching distance, the Grand Central terminal and the Chrysler building. The Museum Mile, the Central Park, Times Square, Rockefeller Center, everything is a 15-20 minute commute. The staff is well informed and courteous. Housekeeping ensures that you always return to a clean and well turned down room. My only complaint? The double beds are really a bit cramped for 2 adults. That being said, it will still be the destination of choice as and when we go back to NY.

I have nothing positive to say about Murray Hill East!! Our reserved room was not ready on time, and we were repeatedly being misled and ignored! Time after time we were told our room would be ready shortly yet even after we had stepped away for a couple of hours to get a bite to eat, the room was still not cleaned. We were reissued rooms 3 separate times and although we were told the rooms were ready, they never were. We spent over 4 hours trying to get checked in!! The final straw was when we were told (once again) that our room was ready yet when we went into the room a chambermaid was sitting on the bed smoking a cigarette and informing us the room was NOT ready!!! Just as a side note, as I was waiting in the miniscule hallway and leaned up against the wall, my coat stuck to the wall!!!! The party I was with demanded their money back. This place is terrible!!!!!!

OK.. let me give you a quick run down of our NYC hotel search. I try to get to the city a couple to a few times a year, down 7 hours from Maine. This trip I came down with 4 other people and we all booked a large room at the Murray Hill East Hotel. We get there, and our room isn't ready.. (No problem, we were a little early.) They give us our key room 1107, and tell us it's being cleaned, we can get in in 10 minutes. We sit in the over crowded lobby with piles of other people and their luggage. After maybe 40 minutes, we hear another patron being brought up to his room, we hear them say, room 1107 please. (Wait, Don't we hold those keys?) We go back to the counter and ask about our room, they look it back up and they tell us they double booked that room, then they give us another key 1108, but that room isn't ready yet either, another 10 minutes, they tell us. We decide to check our bags and grab a bite to eat, to give them some time. We come back maybe 2 hours later, after some lunch and site seeing. The room still wasn't ready. With a little screaming from my friends and we get our room, once again room 1107. (Wait! Didn't someone else already have this room?) We get our bags and head up to the room, The maids catch us in the hall, and tell us the room isn't ready yet. OK now we are 3 hours past check in time and our room still isn't ready! We go back down and my friends get another key, this one upstairs a flight, it's a smoking room, not what we wanted, but we're told it is ready and we have an appointment to make in two hours, and we all have to shower and dress. We get to the floor, walk past a maid smoking in the hall, into a room where another maid is smoking in the room, and yup.. still not ready. We complain and get our money back.. Now in NYC with no room, no hotel, and two hours to get to our destination. Our friends had stayed at the W in Times Square once before and loved it. There was one just down the street, so we walked in.. imediatly we are welcomed, into a warm clean hotel, They don't have anything, but call around to the other buildings in their chain. Then they find a suite that will be empty in about an hour.. Late departure. We hang out in the nicely decorated lobby. Drink some free juice and snack on some free snacks. About 30 minutes later, the manager comes over, sits with us and explains that the patrons in that room have decided to stay longer, but in a building they have two doors down they have a double room, with two queen sized beds, and it is ready and they gave us a deal on it. The manager himself walks us over and shows us to the room. The room was great, clean and the service was great! I know when I go back to NYC.. I will definetly look into staying at the W Tuscany again, and I will never stay at the Murray Hill East. I feel the positive feedback for Murray Hill has to be people vested in the Hotel because it was the absolute worst experience I have ever had at any hotel. Thank you W New York Tuscany for saving us from The Murray Hill East! James Pappaconstantine

Hotel was in a great area, convenient to grand central, rockerfeller plaza, plenty of food and shopping on 3rd ave, great kitchen, bath a little small but very clean, large living room in suite, private bedroom, most comfortable hotel bed in a long time!