The Owners support unethical practices!
My stay was actually in Beatrice, but the response of the owners of this chain of motels would of of interest to anyone considering this motel in Columbus as well.
There were multiple mistakes made by the staff! The worst was when we returned from a long day preparing for my sister's wedding (what was supposed to be our 2nd night in the hotel) we found that our room was occupied by someone else! When we went to the front desk, we were told that a mistake had occurred the previous evening and we had been placed in the wrong room. Though they had "supposedly" tried to contact us (there were no voicemails), the manager herself went into our room, packed up our things, and moved them to a different room! I felt extremely violated!
Obviously an error had occurred, but the correction should have been made with the people arriving on Friday (even though they requested the room) and not by moving our things without permission!
When I said that we would not stay if we had to pay a penny for the room, the manager said she had to call the owners first. When she called back, the owners themselves refused to grant us the night free, but offer a "future stay" and any of their hotels in the "big" cities of Beatrice, Columbus or Norfolk (yeah, we go there a lot...). We refused and walked out.
To top things off, the manager said she has "had to do this before, but never found anyone as angry as [me] about it."
I want everyone to know that the managers and even the owners themselves condone such behavior at any of their hotels in Beatrice, Columbus and Norfolk, Nebraska.
Oh yeah, and their "wonderful" 30+ item breakfast is awful.