St Lucian by Rex Resorts, Gros Islet

We stayed two nights at the Rex St. Lucian. That was all we could take and was the fastest we could conceivably leave. The rooms were sub-par to say the least. The bathrooms were bland and actually quite disgusting. We paid for the all-inclusive package at the hotel and wristbands distinguished this upgrade to the staff. The front desk disagreed and said we did not upgrade to all-inclusive. Hmm. I went back to the room and got documentation. Vouchers, receipts, and other paperwork directly from Air Jamaica Vacations were given to the front desk. Still they said it must be confirmed so we went along with the day. From that point on our trip was miserable. I personally have never encountered such a staff as I did at the Rex St. Lucian. Our first night at dinner we showed up wearing shorts (our luggage was lost with the airline) and were not allowed to be seated. Even after explaining this to the host we could not be seated. When we ate the second night (this time with slacks) the food and service were both equally terrible. Wild cats roamed the restaurant begging for food (I presume slacks were required dress code so the cats would not scratch your bare legs). After asking staff member after staff member about the benefits to the all-inclusive plan we finally got a definitive answer. Only free buffet food was provided. The food was not free to the a la carte restaurants. Finally, after seeing enough disrespect, we decided to leave. On the third day of the vacation the front desk cleared up the misunderstanding and offered us the all-inclusive plan. The third day. We could not stand the place anymore. We left the Rex St. Lucian and went to the St. James Club in Morgan Bay. I will never go back to the Rex St. Lucian. None of the people we talked to at the St. James Club will go there. My travel agent was appalled and will not book clients at the Rex St. Lucian anymore. I took the time to write this to warn others of what you will run into there.