go to the Marriot down the street
By A Yahoo! Contributor, 8/4/05
Booked a room through america west, stated non-smoking. Arrived hotel with FOUR children and after waiting for desk clerk to finish her phone call was told I had booked a SMOKING room...(uh, no, unlikely from a pediatric nurse with kids with ALLERGIES!!!). Offered a "smoking optional" room...uh, no...very smelly! Emailed manager, no response. Emailed the booking company...sorry, no help...you should have called at hotel (sorry...didn't think it was an "emergency")...hotel wouldn't refund "guaranteed booking"...not to mention hotel clerk gave LAME directions to hotel...SOMEBODY STOP ME!!!