Asheville Ramada River Ridge, Asheville

My father arranged for out of town guest to stay here for our family reunion. When I arrived it looked like a dump. My husband and I checked in with two kids and my nephew, against or better judgment. We spent approx. 1 1/2 hours looking for another hotel that was CLEAN and up to date that was still close to our family members. We finally realize that there was nothing close. We left to go eat and arrived back to the room smelling of cigarette smoke. We asked to move to another room. We moved to another room and slept on top of the covers, because we scared of getting bit by bed bugs. However, the next morning, I woke to my two year old with bites all over her body. I will be taking her to her MD to confirm if was bed bugs. When we checked out the next morning we were not charged the family reunion rate and were charged an additional $15.00 for the room we moved out of because we left a wet pull-up in the trash can. The Patel on duty stated that we placed the pull-up in the trash can and he had to charge us $15.00 for a cleaning fee when we moved from the room that smelled like smoke, because we left a wet pull-up (not bowel at all). The Patel on duty was yelling at my husband and me about the charge. I could not believe his attitude or the room’s appearance. Several hours later I still can’t believe this DUMP is still open. I would stay away from this hotel. The rooms are nasty and so was the attitude of the person up front. As always, pay a little more to get the service you want.

The only Thing that i liked is the fact that me and my family made it out ALIVE !!!! Didn't like anything about the place it was terrible shouldn't even be open for anybody not even the homeless! The place for one is very outdated with the BIG TUBE TV which didn't show a clear picture the door lock was broken i had to sleep with my gun and one eye open. The rooms smelled like smoke and was just nasty they should have MINUS 3 Stars. My daughter got BED BUGS YES BED BUGS !! Asked to be replaced to another room once i checked out looked at my receipt THESE CLOWNS charged me for moving to another room !!!!! The mangers don't speak clear ENGLISH and they are very Rude and need to take some customer services classes because me and the manger got nose to nose THAT'S RIGHT NOSE TO NOSE !!! He tried to charge me a clean up fee for A BABY DIAPER THAT WAS ALREADY IN THE ROOM WHEN I GOT THERE AND ARGUED ME THAT THE DIAPER WAS MY DAUGHTER SHE DON'T WERE DIAPERS LOL LOL I tried to explain to him that she don't wear diapers and he got HOT AND WANTED TO FIGHT YES FIGHT LOOK PLEASE DON'T WASTE YOUR MONEY ARE TIME ITS NOT WORTH THE BREAKFAST WAS GARBAGE DON'T LET THEM PICTURES ON THE WEB FOOL YOU TRUST ME YOU WILL BE DISAPPOINTED

We were pleasantly surprised with our large room with king sized bed. We used the WiFi connection to stay in touch with work and family. The room and bathroom were very clean and appeared to have been newly renovated. Bed was comfortable and hotel was quiet for sleeping. We had good customer service at the front desk and also in the dining area. Complimentary breakfast was nice with waffles, eggs, sausage, bagles, fruit, juice, coffee, cereal, toast. We also had the Biltmore package so our tickets were waiting for us when we arrived. Beautiful view of the moutains! And we were conveniently located to downtown Ashevillle as well as Biltmore.

There were 3 major things we could have complained about the hotel but let them go. First, one of the towels was stained. Upon checkout, they told us we should have reported it. That's not worth the effort when you just dry off with cloths, get dressed and just want to check out. Next, we didn't complain about the fact that when we showered (individually), the cold water went out sporidacally, causing blurts of "scalding" water for seconds at a time throughout the shower. Then, we had to GO GET TV remote controls TWICE because they didn't work and the front desk was too busy to bring one up. What we did complain about was that one our friends paid a $50 deposit because she paid cash. When she got ready to chek out, she was charged $8.00 for a soiled towel. The towel had residue of makeup left on it from when my daughter washed her face and dried it. Some makeup (regular make up) was on the towel. The lady said the towel was damaged. When I told her to wash it, she said it would be stained. I said, "Oh, like the stained towel in our room." She said we should have reported it. She wished me a good day and "sent me on my way." I asked for a manager because I thought this was ridiculus. She said that the manager would be there in a few hours and handed me a card. I persisted in having her explain why she was charging this money, were we supposed to bring our own towels? This was just a regular towel use, nothing out of the ordinary. She called someone and was loud talking about me (so I could hear) and not being honest about the situation. She walked off and told another customer, "I'm not going to talk to her." Then she offered to allow me to put the stay on a card and that they would "investigate" the situation. I had the towel right there and showed it to another person in my party (who couldn't see the "soil"). I told her no because she would have the towel and could do anything to the towel and my friend would be out of her money. She ignored me. My daughter said I should calm down and pulled me away from the desk. When my husband came down for the breakfast (raw, white looking "French toast), I told him about it. He went over to the lady and said something. She gave him the money back immediately. Then she came to the other lady in the party that she charged and "apologized" by loud talking saying that she had to follow procedures and that I was embarassing her in front of her boss. (I guess he was on the phone). I said and believe that right is right and wrong is wrong. The towel was not dirty (mud, blood, coffee, etc). It had make-up debris on it. Normal use for any towel on any day. I believe it never would have happened if our guest had not paid cash and had her money at the mercy of the hotel. Shame on them.

liked the price, liked the location, the place could use some help; we got several bites on us in areas that are not normaly exposed to insects; not sure what they are? but room 343 is not on my do again list.

My husband, daughter and I stayed overnight here to be close to the Biltmore. Upon our arrival, we paid cash for our room and were asked to leave a $50 deposit, which we put on our credit card. We went to our room and at first glance, we were happy with it. The room was hot, so I turned on the air, then we left to go downtown. On our way back to the hotel, we picked up some food and ate it at the counter in the room. Then, we proceeded to take baths. The room had a jacuzzi which looked good, but half the jets didn't work. Then, we went to bed. The next morning, the floor was all wet in front of the air conditioner. As we were going to breakfast, we stopped by the desk to tell them that the front of the air conditioner looked like it was broke and the water was leaking. Well, they had to decide if WE did it before they would give our deposit back. The maintanence men went in there and so did housekeeping and they all said we did something to it. In the meantime, my husband and I are trying to tell them it was already like that. They said if we didn't do it, we should have noticed it broken when we got in our room. What kind of bull.... is that. Finally, the manager went to the room and said just give them their depost back. In the end, it wasn't even about the stupid $50. It was the principle of the thing. We will never stay here again. This place is a joke. For people thinking of staying here: check your room thoroughly when you first get in it and call the desk if you see anything broken. Otherwise, they'll think you did it.

We were here as part of a Biltmore package. Very affordable, but then again you get what you pay for. The hotel in general needs renovation, especially the entrance doors to the different buildings. They would not close or lock properly and were always left open. Our room was old and seemed as if it had not been cleaned in a while. The furniture and rug was worn and we were also concerned about bugs. On the upside, the hotel staff was very friendly and extremely helpful. No request was denied and was always met with a smile. This made the stay a bit more tolerable. One more thing, don't bother asking for a room with a mini-kitchen. The appliances look like they're from the 60's and do not work. Beware of the kitchen cabinets...broken, worn and house bugs.

I travel through Asheville every year with my wife to Florida. I was very impressed by the new look at the Ramada Riverridge. The place has had some subtle renovations, but the property is very clean. I remember when the hotel was with a different chain about 2 or 3 years ago. It was not a very desirable place to stay. I truly enjoyed the hot breakfast bar, quiet room, and a very friendly staff. If you haven't been to Asheville in a while, check this place out. It is better than ever before.

After reading some of the reviews I was reluctant to visit the hotel, but noticed the dates on most negative reviews were old. Therefore I decided to give the hotel a try and see if any improvements were made. I was very surprised. The hotel has new mattresses, a great breakfast, and friendly staff. I will stay again.

First of all, I don't usually write reviews (though I read them all the time) but I wanted to spread a few good words about the Ramada Asheville. My wife and I came to visit her sister who lives in Asheville. We stayed the majority of our trip at a Hampton Inn near her sister's house. At the end of the trip we decided to stay a few extra days and we ended up moving to the Ramada Asheville. We soon decided that we actually liked the Ramada better and we wished we had stayed there the whole trip. It was a little longer drive to our relative's house but it was that much closer to the downtown and the Biltmore Estate; it really is a convenient location. We were able to get a good night's sleep on the comfortable mattresses and wake to a really great breakfast (one of the best I have seen at a hotel in this price range). From what we saw of the property, it seemed pretty well-maintained. And the staff was really helpful, friendly and full of southern hospitality. We will try to go back to Asheville this year if we can, and we will be staying at that Ramada for sure.