Courtyard Chicago WaukeganGurnee, Waukegan

Didn't have rooms ready for wedding party. Poor shuttle service didn't have enough space for all guests that stayed at the hotel. Horrible customer service never did anything to help make the stay better. Rooms were old and dirty. I wouldn't stay at this hotel ever again.

Stayed at the Courtyard by Marriott for a few nights for a graduation. We are more than satisfied with our choice. The facility was clean. The room was clean. The king sized bed was quite comfortable. The front desk staff were friendly & knowledgeable. The breakfast buffet was sufficient. If you desire more, Denny's is literally steps away. For lunch & dinner, there are several restaurants that are walking distance or a short 1 minute drive (Chili's, Chipotle, Sweet Tomatoes, Pot Belly (sandwich joint) and a Starbucks. I understand that the Waukegan Courtyard is getting ready to be renovated soon and will look like the current Courtyard Marriott in Downtown Chicago. Sounds like a "win-win" situation to me! You can't go wrong with this choice for a few nights.

can say enough good about this place, very helpful staff,very nice

I had the chamce to stay in your cold rainy city, in the neck of the woods. It was very boring nothing to do. However, the hotel was nice and clean, the food was good and the employees were outstanding. Very nice hotel. To bad it was so cold......my room had a nice patio.

My family (10 people) stayed here for my son's graduation at the Great Lakes Naval Station. I made my reservations directly with an employee at the hotel and was told that they had "hot breakfasts each morning". This was true but what I wasn't told is that there is an $8.95 charge. I thought the breakfast was complimentary with the hotel. The second day we decided to go (walking distance) to Denny's next door and have breakfast and pay much less. Also we weren't told that the 2 bottles of water in the room which also seemed to be complimentary would be charged if you opened it at $2.50 a piece. The hotel was clean and pretty nice, but I felt like some of the information given to me was inadequate and somewhat misleading. I would stay here again, but now I have learned to be more specific with the questions that I ask and the answers that I receive. The indoor pool was nice but very dangerous getting in and out of with the very slippery ceramic tiles surrounding the pool. Even if the tiles were dry they were very slippery. This hotel seemed to be one of the best in the area but more hotels are being built. I would check out the newer hotels before staying again at this particular one. One hotel I saw which is near completion is the Holiday Inn Express.

The staff was pleasant and helpful. The room was very clean. Close to shopping and restaurants within walking distance. Shuttle service to and from the Great Lakes Naval Base was available for a small fee. My family would definitely stay here again and I rate it with high marks!

We came for our son's graduation and stayed three days. We had a long flight from Alaska and arrived a bit earlier and were greated with total hospitality. We were able to check in early and enjoy the day. Everyone was very cordial and polite and very helpful. We would definitely stay there again and thank the staff for a job well done.

I had travel to this are couple times a month for a bout six months or so. I am a Marriott Rewards member and have been exclusive to Marriott brand for several years. One thing I’ve noted about Courtyards is they are advertised as being a place for business travelers, boasting a very professional atmosphere. The first few times I went there, I was presented with a waiver that basically acknowledges that this is a hotel for business travelers, agreeing to keep quiet as there might be people in the hotel trying to work, no partying, etc, etc. Around the third or forth time, I checked in and no waiver. Hmm, odd, but didn’t think too much of it. That evening, I went to the pool and there were about fifteen kids around ten to twelve years old HAVING A BIRTHDAY PARTY! They were screaming, running around, jumping and splashing in and out of the hot tub. Take my word for it, it is imposable to relax in a hot tub when you have fifteen kids screaming “Marco polo” and one kid doing a cannonball into the hot tub landing about two feet in front of you. Other than the party, there was a father and daughter and an older couple, all equally annoyed. At one point, one of the adults running the party tried to order the older couple out of the pool so she could line the kids up for a relay race. The man of that couple went to the phone and complained to the front desk, but I don’t think he got much of a response. The next time, the local Naval base had a basic training graduation and the hotel was loaded with families and recant graduates. Again, tons of noise and partying in the halls and pool area, breakfast was also a mad house the next mourning. The next time, they went back to having the waiver at check in. Now I don’t know this for a fact, but if they purposely did not have the waiver on days the knew there was going to be a birthday party or Navy graduation, they need to make up their minds. They can’t have it both ways. One thing that Marriott boast is consistency. You can’t say “this a professional hotel, be quiet” one week and then have a party going on the next. The funniest part, I filled out the comment card with a lengthy description of what went on in the pool the night of the birthday party. About a month later, I happened to get put back in the same room, and there it was on the night stand. No one even picked it up. Also, the maids are way to anxious to get you out the next mourning. Several times, I’ve had the maid walk in on me before I’ve checked out. Once, I went to put my suitcase in my car, and when I got back to my room she was already in there starting to clean things out, even though my purse was sitting on the desk , my coast was draped on the chair, and I had left the do not disturb sign on the door. Though I will give credit where it is due. On the non party nights I was there, it was very nice and peaceful. and the woman who worked breakfast in the mourning recognized me after the third time or so and was very nice and always said it was good to see me again. K.J.

I travel to Waukegan from Europe twice a month to go to Abbott and I always stay at the Courtyard. The staff is very knowledgable and professional unlike most hotels in the area. The hotel is very clean and modern - not "cheap" feeling like most of the other hotels in the area.

Very clean hotel with very modern atmosphere...I stay on business quite a bit in the Gurnee/Waukegan area and it's actually the most luxious hotel in the area.