Hyatt Lisle, Lisle

Stayed on Sat. Feb 23, 2008. My son-in-law booked 2 adjoining rooms. The rooms were great. Clean and comfortable. Four year old grandson and mom and dad went for a swim after a day of shopping. Pool area was very messy with dirty towels and empty food packages throughout. I went to front desk and asked for 3 clean towels. The young lady on duty said someone would bring them to us in the pool area. I went back and watched the family have a great time in the pool even though the water was cold. My daughter got out and phoned the front desk again for towels. Again we were assured they were on the way. After 10 more minutes or so we phoned again and were told someone was on the way. After my four year old grandson became to cold to swim any longer we headed back to the room with everyone shivering. This was very poor service on the part of the ladies at the front desk. Had we known there would be no towels we would have brought some from the room. After getting my grandson ready for bed we began hearing loud music coming from the room across the hall. We called the front desk again and someone came to the door and informed us there was a batchlerette party going on and did we really mind if they let it go on a little longer? What could we say? Why didn't they put the party in a less populated area? This party music went on for at least another half hour. Loud and booming music. A bad choice on the part of security for the Hotel. We are planning more trips to this area and will deffinately stay at a more family friendly hotel.