disappointing
I loved the central location and was excited about going to Scottsdale for all it has to offer but almost had that ruined due to the front desk staff. They were some of the rudest people and unkempt. Rachel in the morning was impatient and SMELLED OF CIGARETTE SMOKE which is highly unprofessional for a smoke-free hotel. Then when I called from the airport for direction Tim gave me wrong directions which added twenty minutes to my drive and very unapologetic upon arrival. The front desk manager was never available nor the general manager, whom I met briefly, couldn't get over her phony sincerity. I had visited before the remodel and enjoyed the front desk staff but something is COMPLETELY lacking with the staff. They certainly don't look the part let alone act it. You WILL encounter internet issues at this hotel. I do have to mention that melanie was helpful and that the housekeeping did a great job!