Major dissapointment at JW Marriot Phuket
By A Yahoo! Contributor, 5/2/09
Can't believe what had happen! Me & my wife booked our reservation few weeks in advance but to our vain we need to wait for more than 40 minutes without a room. The front desk offer us a twin bed after that but we were furious as this is our vacation & the hotel expect me to sleep seperately with my wife?!! We complained & they the front desk just smiled at without any further action.
I was furious at that time, called up Sheraton for a last minute booking and they managed to get me a room that meet my needs with an upgrade at an equal price.
We went back to cancel our room and the duty manager and front desk of JW Marriot didnt even bother to ask why. Blessing in disguise, we were glad that the incident had happen as Sheraton has fully treated us well. Besides that, the location is much better as its nearer to other tourist spots and the beach behind the hotel is much better than Patong beach as it is not jammed pack with people.
Thank you JW Marriot for not making our day....