Hilton Garden Inn Toronto/Oakville, Oakville

For someone who often travels and stays in many hotels, I have to say that this was by far the worst stay ever! I had come to the Hilton Gardens Inn for the May 24th long weekend to attend a festival in the area and from the very beginning, my stay was less then perfect. Checking in wasn't as inviting as i had hoped. The man at the front desk had been very rude and acted quiet impolite. I had reserved a room for two nights and he had tried to convince me that i had only reserved for one night. Being a long weekend and all, that wasn't the greatest news to hear but eventually it was straightened out. We got to our room which was okay... average. The glasses in the bathroom weren't exactly spotless which was disturbing and both toilet paper rolls were close to being gone. And after coming back from a festival banquet, awaiting us at the entrance of the hotel was police officers and a man the worked for the hotel. Now being a long weekend I understand that there may be some party goers, however I was not one of them. I felt uncomfortable. It was unnecessary and I very much doubt that there was enough disturbance for that kind of reaction from the hotel. The next morning at 10 am, an hour before checkout, we hear a knock at the door. behind was the hotel manager and four police officers. I was informed that i must in 15 MIN pack up and check out immediately. I was surprised and caught off guard. Apparently, I seemed like the type to be treated as if i were a criminal and was not allowed to leave the hotel until a maid checked my room. Of all the times I have stayed in a hotel I have never been so disrespected in my life. They must have had some problems with some other parties that had stayed at the hotel but none of what was done about it was professional. My sisters had also stayed at the hotel and was treated as horribly as I was. I will never be returning. It is unfortunate and I would recommend this hotel to no one.

The hotel was clean, but the linens were average. We loved the fresh cookiesthat were available every day. The staff was very friendly. Internet service was perfect with no drop outs. We liked the no charge for parking.