Hampton Inn Buffalo South/I-90, West Seneca

I came to this hotel on business. Being that it was the end of the year, my wife and young son came with me being on the road so often. For my son there was cartoon network (too violent for a young child) and PBS. He likes the shows on PBS, but after the first day the sound went out. When I asked about it the workers were like, " ya, it happens." So we had to purchase the $10.00 movie package each day for a week for him to watch 6 basic cartoons. When I complained a second time again, I was told "Oh, thats too bad". I feel it was a cheap shot to force me to pay for a carton pay per view because the normal channel would not get any sound. Just feel like I was set up. Other than that, the rooms were clean. There isn't a whole lot in the area to do close except go over to Kmart or Tops and buy food. You have to drive a short distance for anything. I normally stay at another hotel chain for work. This hotel was the closest and best rate for my business trip. Other than that, I am sorry I had to stay here. Service - 2. They would listen, they did fix another issue I had. I would descibe the staff as "polite" jerks. General breakfast, but dont be close to 10am or it becomes a mad dash to get something before it all goes away. Cleanliness - 4. The rooms were clean. Location - 2. It was close for work purposes, but other than that, there is a neighborhood all around and nothing really to eat, shop, or do in 5 to 10 miles. Value - 2. I was given a good rate that was negotiated for work. If i had to pay standard prices I would have been gravely disappointed. Over all I do not feel this held up to the hiltons good name.

Our stay at the Hampton was very pleasant. We have spent the last four Thanksgiving at this hotel because my son lives in Derby and we hve our family reunion at their home every Thanksgiving. The location is perfect.

I am from West Seneca but reside in Florida. I stayed at the Hampton Inn during the Blizzard in 2000. They were awesome. They offered food, blankets, shovels etc. making a very difficult time easier. Since then I have stayed there many times. It is so convenient with I90 right there. Perfect for Bills games and trips to Niagara Falls. The staff is very friendly and always looking to assist. I continue to come back for all the above reasons. In this day and age it is rare and very refreshing to find the customer service that you find at the Hampton Inn West Seneca.

The facility is always clean, the staff are professional, friendly, efficient... actually just plain wonderful. While it is the best place to stay in the Buffalo area, it is the best Hampton Inn I have stayed in on any business trip thus far.

This Hampton in West Seneca N.Y. was Exceptional. Clean Comfortable room...Nice breakfast available with indoor and outdoor seating. Very helpful and Friendly Staff. Ample parking--close to Highway, restaurants, shopping, football stadium.

We stayed 3 nights. Room was adequate but nothing to write home about. Breakfast was better the earlier you got there. Krispy Creme doughnuts, cereal fruit, and a hot entree or two (not terribly good). One step above continental. Cafeteria quality.