Hatuchay Tower Machu Picchu Hotel, Aguas Calientes

looked this place on the net before leaving Australia and was a bit wary about this hotel as the photos and comments weren't good. it was lovely and so was the food, maybe some renervations have been done as the net doesn't do justice to this hotel. this hotel was in a package deal. I would recommend this hotel to anyone

This has been my 5th visit to Aguas Calientes, and my 2nd visit to this hotel. I think the location is great, and the view is nothing short of spectacular (as long as you don't look to the sides of the hotel). The sound of the Urumbamba river just lulls you to sleep, and the comfy bed helps. The rooms are spotless, and the service is friendly. There is wireless in the lobby, and my room contained a hairdryer. All +'s in my book. The food is probably the low point of the whole experience- the breakfast and dinner buffets could be considered adequate, with a bit of a strecth (I am being kind here). I would definitely recommend this hotel, just eat somewhere else.

I have been to Machu Picchu twice and both times stayed at the hotel. The first time I walked the Inca Trail and the second time I took the train. Both times my luggage was waiting for me when I checked in and I found the people behind the desk to be very friendly, helpful, and courteous. The breakfast were more than adequate and the rooms were comfortable and clean. Also had a great view of the river. I would recommend this hotel to anyone who is considering going to Machu Picchu and spending the night.

We had a a terrible experience at Hatuchay. The staff were extremely unfriendly to start with. Then, after trying to charge us well over what we had booked the price for, they wouldn't let us pay the night we arrived, which we wanted to do since the purpose of staying in Aguas Calientes overnight was to be able to get up early and really see Machu Pichu at sunrise. The next morning, they had us wait over half an hour to pay, then decided we had to return in the afternoon instead. Needless to say, we just missed the sunrise due to the delay (breakfast was very poor too - pancakes without syrup, sliced hot dogs instead of ham, bacon, or sausage?). Then, when it was time to pay in the afternoon, we were made to wait a long time again, then the bill was given in soles, not in dollars as the price had been quoted. Of course, upon reviewing my bank statement, they overcharged us considerably after converting back to dollars. It was the same price they had tried to get us to pay when we arrived. A truly awful experience, especially given that the hotel is priced exteremely high by Peruvian standards. Stay somewhere else and either save your money or get what you pay for.

Spent one night. Very clean. Good breakfast. Convenient to resturants and main drag. Lovely view overlooking the river. Delivered bags to train the next day for me. They know the drill.

I was really impressed with the service at this hotel. After arriving in Aguas Calientes by train, the porter from the hotel picked up my luggage from the station while I continued on the bus for my tour of the Macchu Pichu site.I had a lovely clean room overlooking the river, a prompt wakeup call, an a first class buffet breakfast in the morning. I had six hours after checkout until my train, and they held my luggage until then and delivered it to me at the train station. Everyone was most gracious, and the service was a paragon of organization and efficiancy. I have read some reviews that complained of no hot water, but I don't believe they realized it takes about 10 minutes to come up. Once it does, though, it's consistant, and the bathroom is clean and modern.