TERRIBLE HOTEL BEWARE!!!!!
By A Yahoo! Contributor, 1/4/11
DO NOT STAY AT THIS HOTEL!!!! Terrible management, so many things wrong with our 5 night stay.....sofa bed frame was collapsed, couldn't use it even though we are a family of five, sink leaking bad, tub was always backed up, toilet seat fell off, remotes for tv did not work, hot breakfast yeah right, only had hot breakfast once during our stay. When we complained to the manager all we got were excuse after excuse, no solutions. Finally after 3rd day we switched rooms, the sofa was no better and the air conditioner was so loud that we could barely use it. When we asked for some kind of compensation the manager said only the owner can approve that and he was out of town and could not be reached, but his wife was standing right there!!! You mean she has no authority to issue a credit of sometime? Oh and when I mentioned about the breakfast the manager went on to say that the cook needed a day off cause she worked 30 days in a row and plus it was a slow day. Well this was New Years Eve and there was about 15 people in the breakfast room, ok then you better fricken hire a part timer to fill in!!!! I reported this owner/hotel to Wyndam. A family member had mentioned that this hotel used to be Country Hearth and Inn and she thought that it got too many complaints so they dumped him and now he is a Knights Inn and Suites, just BEWARE!!!!