Holiday Inn Express Universal Orlando, Orlando

I would never stay there again. They tried to charge me for my room and someone elses since we are both from the same state. The maids did not leave any tolet paper in our room and I called to get some. 30 minutes later no one had brought any up so I had to go down and get some.

My family and I were booked here through the Universal Studios agents. We thought it had to be good, or they wouldn't use them. Boy were we wrong. It appeared clean, for all intents and purposes to the naked eye, but the beds had these tiny bugs, which we now know are bed bugs. The cleaning staff blew our complaints off, then to make matters worse, the heat didn't work in our room (there were a couple of cool nights), but it did set off the smoke detector. In our hurry to change rooms, we forgot a few small items. We asked for our items for 3 days, and never got them. When we go to checkout, the housekeeping manager said "we will mail them to you if we find them". That did not go over well, so I finally complained loud enough to have a manager come. Once they did, the manager instructed the housekeeping manager to find the articles we had been asking for for 3 days. She did, in 5 minutes. How do you find something you claim to not have or know it's location in 5 minutes? Breakfast was well put together, except the toaster didn't work. All that money that people were paying to stay there, and they couldn't afford a toaster? Or two, since the lines for it were long. Of course if it takes 5-10 minutes (no exaggeration) to toast bread, and then it only toasts one side, I can see how lines were long. And the milk was always just one day from the expiration date, like they got the leftovers from a school or something. The kiosk downstairs was supposed to have our park tickets, THEY DIDN'T. They sent us to three different places before we finally got them. Overall, I would not stay there again. But if you are looking for something less expensive, its not too awful bad. Just don't try to use heat, toast, milk, and bring something to kill the bugs on the bed. Maybe a lice shampoo?

My hubby and I went for 4th of July weekend and it was a great experience. The rooms are very clean, and the staff is very helpful. There is a TGI Fridays less than 5 minutes away that has breakfast for only $5.99 EVERYDAY!! Thats if you want to take a break from eating the hotel breakfast the entire stay, which is also very good. The breakfast area is really nice with LCD TVs to watch while eating. There is another Holiday Inn very close by and next door to the TGIFridays, but its partially under construction and looks outdated compared to this hotel. We will stay there again whenever we return to Universal Studios again. The distance from this hotel to Universal Studios was less than a 7 minute drive, but Disney takes about 20 minutes with traffic.

my daughter went to pay ahead of time (day b4) she was rudely treated because she reserved with a credit card and decided to pay cash the clerk was rude and told her to go down to walmart and get a gift card and come back, so she came back because of the inconvience the clerk accused her of using the gift card when in fact she bought up the wrong screen and then would not give her a receipt, my daughter had to wait over an hour, when she went to the supervisor, "I'm outta here" was her reply, no help ...this was suppose to be a anniversary gift for a week-end get away for my wife and I, if i had known about this situation earlier, we would have cancelled our plans, but my daughter was kind enough to think about her parents of 42 yrs and put up with this kind of so called "personal service" we are greatly upset and do not have the confidence that we'll be treated any differently. Congrats, people will know about this

Hotel was clean...Staff friendly...Close to Univeral & Shopping...Beds were on the SMALL side...Our room was right next to the ice maker and elevator... We never heard a peep..

Location was great...close to Universal. They were short staffed at the front desk and it too a long time to get any assistance. Complimentary breakfast was okay...wish they had more juice selections and hot chocolate as opposed to just OJ, apple juice & coffee. Make your own waffles was good. Pool was always crowded with noisy rude kids with limited parental supervision. We would only stay again if forced to. Would not PAY to stay again.

I loved the rooms and how Roomy they were. The food was great habd a great variety. I like this place because of the great location it is at.. You guys just need better pillows..I dont want to wake up with a neck ache...But overall i cant wait to come back and stay at this hotel.

The rooms are small - barely room to setup ironing board. Lighting is flourescent which I don't care for. The room was somewhat tired: rug was torn by bathroom. The room was fairly clean. Overall, average at best.

freindly help and great location not really any dislikes its clean and quiet has good breackfast and nice pool easy to find from the interstsate

Stayed there from 23-26 November 2006 GOOD POINTS Staffs are friendly Affordable price Free breakfast 7 a.m. - 10 a.m. (different choices from cereals to Danish to make your own waffles) Free Internet access They have a small pool, an exercise and a game room 20 minutes walk to Universal Wendy�s, right next to the hotel (opens until 1 a.m.). Walgreen�s and few restaurants about 5 minutes walk from Sleep Inn. BAD POINTS Should place family with children on their own floor. Children running around in hallway. BUT This place is DEFINATELY RECOMMENDED (for people who are NOT picky)!