Holiday Inn Express Universal Orlando, Orlando

my daughter went to pay ahead of time (day b4) she was rudely treated because she reserved with a credit card and decided to pay cash the clerk was rude and told her to go down to walmart and get a gift card and come back, so she came back because of the inconvience the clerk accused her of using the gift card when in fact she bought up the wrong screen and then would not give her a receipt, my daughter had to wait over an hour, when she went to the supervisor, "I'm outta here" was her reply, no help ...this was suppose to be a anniversary gift for a week-end get away for my wife and I, if i had known about this situation earlier, we would have cancelled our plans, but my daughter was kind enough to think about her parents of 42 yrs and put up with this kind of so called "personal service" we are greatly upset and do not have the confidence that we'll be treated any differently. Congrats, people will know about this

My hubby and I went for 4th of July weekend and it was a great experience. The rooms are very clean, and the staff is very helpful. There is a TGI Fridays less than 5 minutes away that has breakfast for only $5.99 EVERYDAY!! Thats if you want to take a break from eating the hotel breakfast the entire stay, which is also very good. The breakfast area is really nice with LCD TVs to watch while eating. There is another Holiday Inn very close by and next door to the TGIFridays, but its partially under construction and looks outdated compared to this hotel. We will stay there again whenever we return to Universal Studios again. The distance from this hotel to Universal Studios was less than a 7 minute drive, but Disney takes about 20 minutes with traffic.

We loved this hotel. Great staff and the suite we stayed in had enough room for 2 adults and 3 kids. The breakfast saved us sooooo much money and the breakfast staff was a lot of fun. We will definitely stay here again.

We stayed here in March and again last week. Staff is awesome and the breakfast was great. We are going back in October for Halloween Horror nights and staying here again.

My family and I were booked here through the Universal Studios agents. We thought it had to be good, or they wouldn't use them. Boy were we wrong. It appeared clean, for all intents and purposes to the naked eye, but the beds had these tiny bugs, which we now know are bed bugs. The cleaning staff blew our complaints off, then to make matters worse, the heat didn't work in our room (there were a couple of cool nights), but it did set off the smoke detector. In our hurry to change rooms, we forgot a few small items. We asked for our items for 3 days, and never got them. When we go to checkout, the housekeeping manager said "we will mail them to you if we find them". That did not go over well, so I finally complained loud enough to have a manager come. Once they did, the manager instructed the housekeeping manager to find the articles we had been asking for for 3 days. She did, in 5 minutes. How do you find something you claim to not have or know it's location in 5 minutes? Breakfast was well put together, except the toaster didn't work. All that money that people were paying to stay there, and they couldn't afford a toaster? Or two, since the lines for it were long. Of course if it takes 5-10 minutes (no exaggeration) to toast bread, and then it only toasts one side, I can see how lines were long. And the milk was always just one day from the expiration date, like they got the leftovers from a school or something. The kiosk downstairs was supposed to have our park tickets, THEY DIDN'T. They sent us to three different places before we finally got them. Overall, I would not stay there again. But if you are looking for something less expensive, its not too awful bad. Just don't try to use heat, toast, milk, and bring something to kill the bugs on the bed. Maybe a lice shampoo?

After staying at another motel on I-Drive for 4 days which was awful we decided to move to this hotel. It was very clean and the clerks were very helpful. It was well worth the extra money. We also appreciated that they had guest laundry facilities which were well kept also. It is very close to Universal and easily accessable to Disney via I 4. We would defintely stay at this hotel again.

I stayed this hotel for 5days. Front desk ladies were really nice and kind!! Location is close to Universal Studio, super market and restaurants. Just next to Wendy's. Free shuttle bus to Universal Studio. room is simple, small and cleanliness is ok. i will stay here again whenever i go to Universal Studio.

freindly help and great location not really any dislikes its clean and quiet has good breackfast and nice pool easy to find from the interstsate

This hotel is in an excellent location and our room was nice,large and recently remodeled. Although we tried to check in after 3pm our room was not ready and we had to kill time for about an hour which was disappointing after an 8 hour drive. One complaint was the maid service. It was hit or miss as to whether supplies would be replaced and we had to seek them out several times. The pool is also small and was frequently inhabited by ducks. The wireless internet did not work on the upper floors

Stayed there from 23-26 November 2006 GOOD POINTS Staffs are friendly Affordable price Free breakfast 7 a.m. - 10 a.m. (different choices from cereals to Danish to make your own waffles) Free Internet access They have a small pool, an exercise and a game room 20 minutes walk to Universal Wendy�s, right next to the hotel (opens until 1 a.m.). Walgreen�s and few restaurants about 5 minutes walk from Sleep Inn. BAD POINTS Should place family with children on their own floor. Children running around in hallway. BUT This place is DEFINATELY RECOMMENDED (for people who are NOT picky)!