Country Inn and Suites By Carlson Helen GA, Helen

Rooms were nice and clean, beds were very comfortable, one of the best continental breakfast we have seen and empolyees were extremely friendly.

My wife and I decided to stay here for our anniversary. The rate seemed reasonable and the location looked pretty good. When we arrived, it took forever for someone to show up to check us in. The sheets on the bed were filthy when we got to the room and neither the toilet nor the bathtub had been cleaned since the last occupant left. We decided to try out the hot tub, only to find that it was closed. The rooms' heater could never quite keep the room warm enough to be comfortable. Overall, we had a pretty bad experience. I'd suggest anyone looking for a decent hotel in Helen try somewhere other than here.

When we checked in we were told the water was off but would be back on in 15 mins. The poor maintenance man was trying to fix it himself because the owner refused to pay a plumber. We ended up not having water for 2 days. The owner ended up having to call the plummer in anyway and we overheard the plummer telling the owner he must be paid today in cash because this country inn has a reputation of not paying hired contractors. I was told we would be compted for the first day but when we went to check out we weren't and I had to fight to get them to honor what they promised. The new guy running the desk had to call several people for help with the computer. It took an hour and a half to check out and get our bill right. The sofabed in the room was broken, housekeeping only dropped off acouple of towels. My room was not cleaned, toiletries and coffee was not replenished. Both days there were hundreds of ants crawling on the breakfast bar. They crawled onto our bodies and we had to brush them off. The day the broken pipe was finally fixed and we had running water, we found out their was also a county wide "boil water" reccommendation so water was unavailable to drink from the bar. They did not stop the juice concentrate from mixing with that same water. they were still serving it. We were never notified by the hotel about the fecal matter contamination in the water and we all drank the water from the tap and brushed our teeth with it. The indoor pool had so much chlorine in it that it was not tolerable to use it. They had both outside doors open but obviously the exhaust vent was not working. I had to take my kids and leave the area because I was getting sick from the fumes.- Front desk staff and breakfast attendant was friendly.

The pool was a little small but the hot tub was really nice and having towels available was nice too. the beds were extremely comfortable even the breakfast was hot and good. overall very good

Excellent accommodations, friendly staff, nice porch for lazying around on, with in walking distance of everything. My wife and I spent our honeymoon here and will definitely be going back

This hotel was absolutely wonderful! It was very clean and the staff was very helpful! It just added the cherry on the ice cream sundae coming back to the hotel for rest and relaxation after a full day of fun in the city. I would definitely go back and tell all of my friends about this fabulous place!

I chose this hotel because of the reviews and the pics on the web. I was not disappointed. It was so clean!!! The food was great. Location, employees, etc. were top notch. I will be back. Don't hesitate to stay here. The hot tub and pool area were super clean also. The only negative was the drink machine was out of order the night we were there. Not a big deal though.

I had my wedding reception in the conference room and it was wonderful. There is plenty of room to do just about whatever you want to for the reception. We had half the room with the food and tables and the whole other half for dancing. The staff was very willing to help and very nice. You also get the room for the whole day for one really low price. I loved it!

After searching for the best rate for a hotel in Helen GA we found that Country Inn and Suites had much more to offer than just the lowest rate around. This hotel features indoor rooms instead of the outdoor rooms of most other hotels/motels in the area. The hotel was undergoing renovations so everything was new and the staff was friendly and very accomodating to all of our needs. If you stay here you will not be dissapointed-- but don't eat across the street at Jordano's--overpriced, long waits and bad food.

very nice hotel. breakfast had fruit, cerael, pastries, waffles, bisciuts, sausage gravy and sausage patties. room was clean and smelled nice. the staff was helpful and kind. will now only stay here when in helen!