Comfort Inn and Suites Downtown, Kansas City

The staff was very friendly and made us feel welcome and relaxed in an unfamiliar city. The hotel was very clean and safe, Thanks for a good experience.

The room was very clean, front desk was polite. They let us check in early. Walls are paper thin. You could hear everything in the next room and the room above you. Fire alarm went off in the middle of the night for no reason. It was horrible.

front desk very helpful and polite, rooms were clean, air conditioning worked great, located just a half mile from the power and light district downtown, great price!

Location great, hotel horrible. First we were given a disgusting room that had not been house cleaned. We were given a second room that was cleaned but the A/C made noise, the alarm clock was broken, and the wall outlet was burned out. The shower water was not romotely warm even to begin with. We could hear the people above and below us during the night. When I finally made it home and checked my banking account online, I had been charged over $50 extra for the room!!! The room already wasn't worth what I agreed to pay! I'm still fighting for the money back. I will not stay ever again!

Paid almost $300 for 2 jacuzzi suites - 1 was filthy and had to have maid come clean it (spanish speaking maids thought I didn't speak spanish and complained the entire time - let them know before they left out that I understood and did not appreciate their disrespect), fire alarm and jacuzzi light torn down from ceiling (clear fire and safety violations); the other, dirty mirrors, caulking torn away from jacuzzi, holes in ceiling. What was paid for the two rooms could have repaired everything, what a disappointing mess! No other suites available, had to deal with what we got due to 4th of July weekend bookings. Maintenance pouring chemicals in pool while children swimming. Pre-arranged late check-out (noon) with 11:30 am wake up call totally disregarded by maids pounding on door for room service, front desk calling to tell us check out was at 11 - no communication between staff at all. Continental breakfast: danishes stale and hard, waffle griddle dirty, juice watery. Entire front side of hotel under construction and no one bothered to let anyone know of the mess at time reservations were made 2 weeks in advance, let alone when they were directly confirmed with the hotel staff. 100% satisfaction guarantee is their claim, discourtious staff and nasty accomodations is their game. Horrible business experience! And worst of all, the business guests that accompanied us for the evening were celebrating their anniversary - "hi, here's your quarters, enjoy your filthy jacuzzi and listen to Ron the maintenance guy accuse you of damaging the room even before you have gotten into it - what a nasty mess! Would not recommend it in any way to any one! Intend to file formal complaint with corporate headquarters. When the hotel was contacted the following day, had the displeasure of speaking to a "Vicky" who decided to call me back and lecture me on customer service. Good thing I tape recorded and have pictures of everything! Nasty, Rude, Unpleasant, and TRULY DISAPPOINTING EXPERIENCE! JRowe

Very hard to find,downtown Kansas City is confusing,but the room was clean and the breakfast was great,room cards didn't work had to have them recharged,skimpy on bathroom supplies housekeeping didn't stop at the room one time in 4 days had to ask for toliet supplies,changed my own garbage in the room and got my own towels.

This hotel was very nice. It had an indoor heated pool though it was small it worked. The breakfast was delicious. Waffles, biscuits and gravy and a variety of other stuff. My room was very clean. They were doing renovations and called me the next day to see if they could come in to my room to install a refridge and microwave. The tv is a lot bigger than other hotels. It was brand new. It had a great loation and easy acess to all attractions in kansas city. any direction we went, we were only about 20-30 minutes away. Great information for dining. We went and ate at the Plaza which is about 7 miles away. The staff was very helpful. Ricky was there when we checked in and had many ideas of things we could see or should see why we were there. I never had any problems while I was there even though the area looks a little a little rough. Don't also just a book by its cover.

We were in Kansas City for a convention at the Convention Center downtown, and this Comfort Inn was about a mile away and with easy access. We were at meetings all day and evening so didn't take advantage of the pool and other options available. We were impressed with the quality and variety of breakfast--Belgian waffles, biscuits and gravy, boiled eggs, fresh fruit, cereal, etc.--a larger variety than any other place we've stayed. We would most certainly stay at this Comfort Inn again.

I would never ever stay in this hotel again!! The first room we got was extremely dirty and there were stains on the sheets. We requested a new room and it seemed to be much better but we did not have time to look at everything because we were in a hurry to get to the baseball game and were gone until 2:00am. When we came back and pulled back the sheets there were bugs both dead and alive on the top sheet. At this point we were extremely disgusted and appauled. After we realized the bugs and the filth, we called the front desk to have them come and look at the bugs but they refused. We then decided it would be best just to leave. We went to the front desk and the attendant informed us that we were unable to have our money refunded immediately and that we would have to call and talk to a manager in the morning. We then left at 2:30am and made our trip back to Minnesota (6 hours). I called the manager in the morning and could not contact him personally, but I left a message and never received a call back. I then proceeded to call again the next day and finally got him on the phone but somehow the call got disconnected and I have been unable to reach him since. I have filed two complaints through Choice Hotels and they did send me a letter informing me the manager will contact me in 7-10 days. I am outraged by the service that I received and would never recommend this hotel to anyone.

The staff was excellent! They bent over backwards to accommodate us. We were able to check in two hours early, and although breakfast was only suppose to run until 9 a.m., they kept it opened and well-stocked usually until around 10 a.m. Rooms were nice and clean. Easy access on and off I-70, and we had NO traffic noise in our room which faced the parking lot. Good value for the money! I'll stay again next time I'm in Kansas City.