Horrible Business/Anniversary Experience
Paid almost $300 for 2 jacuzzi suites - 1 was filthy and had to have maid come clean it (spanish speaking maids thought I didn't speak spanish and complained the entire time - let them know before they left out that I understood and did not appreciate their disrespect), fire alarm and jacuzzi light torn down from ceiling (clear fire and safety violations); the other, dirty mirrors, caulking torn away from jacuzzi, holes in ceiling. What was paid for the two rooms could have repaired everything, what a disappointing mess! No other suites available, had to deal with what we got due to 4th of July weekend bookings. Maintenance pouring chemicals in pool while children swimming. Pre-arranged late check-out (noon) with 11:30 am wake up call totally disregarded by maids pounding on door for room service, front desk calling to tell us check out was at 11 - no communication between staff at all. Continental breakfast: danishes stale and hard, waffle griddle dirty, juice watery. Entire front side of hotel under construction and no one bothered to let anyone know of the mess at time reservations were made 2 weeks in advance, let alone when they were directly confirmed with the hotel staff. 100% satisfaction guarantee is their claim, discourtious staff and nasty accomodations is their game. Horrible business experience! And worst of all, the business guests that accompanied us for the evening were celebrating their anniversary - "hi, here's your quarters, enjoy your filthy jacuzzi and listen to Ron the maintenance guy accuse you of damaging the room even before you have gotten into it - what a nasty mess! Would not recommend it in any way to any one! Intend to file formal complaint with corporate headquarters. When the hotel was contacted the following day, had the displeasure of speaking to a "Vicky" who decided to call me back and lecture me on customer service. Good thing I tape recorded and have pictures of everything! Nasty, Rude, Unpleasant, and TRULY DISAPPOINTING EXPERIENCE! JRowe