Tulip Inn, Mount Vernon

There is always two side to every story and I feel it is only fair that we post our response to this posting. We have 1000s of guests that come to our hotel all year and never have we had any body that has ever given us so many problems as these baseball teams have. Their language was offensive to us and our staff.. They called our staff stupid and used the F_ _ _ word like it was an everyday verb for them. We actually lost several of our good guest that come here as repeat guest because they were appalled at the example that they were setting for our youth with all the beer drinking and cussing and destructive behavior while they were here. As far as the towel issue, We had a supply of brand new towels before they arrived but after they were here they damaged and/or stained our supplies to the point that we ran out of towels and had to order some more. Until our order came in the next day we had no choice but to give everyone 2 towels a piece in order that everyone would have something until our new towel order arrived the next day. They were staining our towels and also cutting them up and even taking them to the ball fields and not bringing them back to the hotel. We tried to presoak them in several solutions in order to get them clean because we do not like to have to charge anyone for anything and want them to always have a pleasant stay but given that there was so much damage from them we had no choice. We do not use towels from Wal-Mart because they are not the quality that measures up to hotel standards. As far as the price, we gave them such a low price of $65 to $70 per night based on the number of rooms they reserved, not taking into account that they would be damaging everything. This is our high season and we normally can get $109.00 per night. We are also full every night because we normally have guest that are respectful of other people's property. They were upset about having to pay for the damages that they did while they were staying here telling us that other hotels don't charge them for stained towels and my answer to that is yes they do, you just don't see it because the larger hotels charge you about $200.00 a night in order to cover their cost for any damages where we don't think that everyone should be penalized for 1 or 2 guests that causes all the damages so we have very reasonable rates for nightly guest and only charge should there be any damages. As far as the sign that you mentioned on the front door...what it said was " Quiet time is 10:00PM for the ball teams so that all the other guest in the hotel can have a pleasant stay" so you obviously can't interpret what you are reading. We do have intentions to report your teams to the ASA and do not think that your teams represent the imagine that our children should be subjected to. The manager that you are referring to was a government agent and I won't state which government agency but it was on the national level so he is very determined to handle this issue even if he has to Washington DC level. What you did fail to mention in your review which I will be glad to let everyyone else know is: you took our fire extinquisher from off the wall and then lifted out the trash can liner and hid the extinquisher under the liner and then placed the liner back into the trash can, you took the water hose around the back of the building and upon doing our security rounds that night at 11:30PM we found that the entire back lot was flooded, you threw chewing gum all over the parking lot, etc and I could go on and on with all the things that your teams did while you were here. I am sorry that you had an unpleasant stay but it was no picnic for us either. Having gone through this experience this year we will never take another ball team for any reason, we don't need too. Other guest that we have had have been wonderful and are welcome.

Seriously, too many complaints to list. Everybody I talked to during our week stay had a complaint or interesting story of terrible service. The hotel was a sponser for the 14U girls fast pitch softball national tournament. This tournament brought 76 teams from around the west to the Mt. Vernon area for an entire week. The hotel has 40 rooms and 3 teams stayed for the week, which is probably 33 of their 40 rooms. We were with one of the teams. This is a tremendous amount of revenue for the hotel and the valley. However, we were treated just awful. For the price, I can live with no complimentary shampoo, an unsatisfying danish for breakfast and a creepy manager who chain smokes from the loft terrace, stares at people and wears the same clothes everyday. However, the service and respect from the ownership was the worst I have ever experienced at a hotel. The biggest concern came down to towels. Apparently, the towels in the hotel were getting dirty and stained. I did not happen to experience this, but that is what I was told. I started with 3 regular bath towels in my room. On the third day, I only had 2. I talked to the front desk and I was told that some of the towels were stained and so we would only get two towels. That day, during the day while the teams were gone, the hotel staff went through rooms and removed towels from rooms that had 3 towels. Even removing towels from rooms that had "do not distrub signs" on the door all day. On the 4th day, I accepted the "two towel" rule and after my two children took showers, I took the wet towels down to the lobby and asked to exchange them for two more. I was told that I would get no more towels and that I should go to Walmart to buy my own towels. Can you believe that? A hotel telling their guests to go to the store to buy towels? As an individual guest of the hotel, nobody from my room was responsible for any damaged towels. However, I did go buy towels at the walmart, so that we could finish getting ready that morning. That same day, a late arrival member to our team arrived and was given a letter at checkin addressed to "Softball teams" and rules for the softball teams and expenses to expect for ruined items. This member passed the letter around to all the parents. On the final day of checkout, I noticed the front desk had put up a sign that said they reserved the right to go through rooms at any time and without notice. I can only assume this was to cover themselves for raiding rooms for towels when guests were out for the afternoon. In all my time, I have never checked into a hotel and seen that type of "language" posted for anyone to read. Is that a way to welcome guests? Again, I don't have time to discuss the countless other issues including our sheets being washed only once during the week and one day coming home and finding dirt still in the beds. Don't stay here.

The Inn was great they had everything we needed. Storage for clothes, mini fridge, microwave, coffee maker. They were cleansy and had a nice size bathroom. Maids were friendly too! We really enjoyed our stay here at the Tulip inn. The continental breakfast was nice as well, also we heard that some of the rooms had full kitchenettes so this place is great for long stays!!

We stay here frequently and find it clean and comfortable. The small appliances are useful to us and the beds are comfortable. We find the staff friendly and helpful. We will continue to stay there as needed.

this motel was the best rate for a three night stay. the owners and staff were very friendly. our two queen bed were extremely hard. i did find however in looking up this review site, the rates shown were $59, dollars this week instead of a special rate they gave last was $ 72. as seniors on a fixed budget, and the travel expense from eastern washington, with the gas expense, the lower rate would have been much appreciated. we would stay at the tulip inn again.

It is obvious the staff wrote most of the reviws for the establishment. What I didn't loke was the place is garbage! It was just an overnite stay but I couldn't wait for morning. The beds should be disinfected at least 2x per week. Looks could be deceiving! Do not patronize this place. Staff are not courteous. What i did like was that morning finally came.

This was a trouble place! Onsight managers that must have been related to the owner to get the job. Poor service, unprofessional WORDS CANNNOT DESCRIBE HOW BAD THIS WAS.The male clerk was mad at the female clerk (his wife?)because we interrupted his TV program. The rating for this is misleading. Don't go. The carpet was dirty and smelled of pot (marijuana) and incense. The room wouldn't pass for bearly okay, I couldn't stay there and they would not refund my money. I left and went to the bestwestern across the parking lot. Hide Full Review

The sheets were dirty and didn't look like it was vacumed. There was a weired smell. I read the last two reviews and saw the pictures and that was why I stayed here. Will not stay here again.

The room made me feel like I was home! I stayed for four nights and the rooms were like new! Staff was friendly and it was very clean.