Fairfield Inn Suites by Marriott Akron South, Akron

This is what happens when you deal with third world employees who park their camels out back.

LIkes-clean, up to date attractive decor Dislikes-oh where to start! Room was not what we asked for and when speaking to management about it we were told it was our fault for not double checking. When we reserved it, we specifically asked for a two ROOM suit, WITH A DOOR and fold out couch-there was no door, and the space left after the couch was folded out was 6 inches wide and nearly impassable in the dark on the way to the toilet. We had to sign a "no parties" agreement, though apparently the little league teams that were allowed to run all over the hotel shouting all night and all morning were exempt from this clause of the contract. We got no sleep. I will never, EVER, stay in any Fairfield or Marriot again. The staff at checkout were rude and unhelpful, telling us that we have to expect this kind of thing as they cater to groups. If we'd known that when reserving, and really I do not think it is out of line to expect them to tell us they cater to groups rather than individuals, we'd have not bothered, and gone with Hampton, which is normally our first choice. Finally, when our complaint was responded to via email, we were told we'd get a refund of $20 for the lack of sleep due to the little league teams being allowed to run wild. It has never appeared. Horrible management, lackluster customer service-really they couldn't have been more obvious about the fact that they didn't give a monkeys backside. Adding to this that the construction means that it takes half an hour to get from the highway to this hotel, when there are two hotels much closer to the highway that are not obstructed by construction, it couldn't have been a more unpleasant stay.

My family just stayed there last night and LOVED it. Very clean and the staff was all so friendly. They couldn't do enough for us. The breakfast was wonderful and staffed by a very friendly person. We look forward to going back to this location.

I had to travel for business. I stayed at this hotel and it was very nice and clean. Housekeepers kept the room and rest of hotel VERY VERY clean. Nice breakfast and plenty of different choices every morning. I liked that there was a TGIFriday's right next door and also a movie theater within walking distance. The hotel is total smoke free, BUT they do provide plenty of places outside the hotel to smoke and as a smoker I would still pick this hotel to stay at everytime in Akron Ohio.

For a wedding we reserved 4 rooms, several weeks in advance. In total 14 rooms were actually taken by friends and relatives. After the wedding the hotel had the nerve to bill us for an "unused room", saying we had reserved 5 rooms. After obtaining copies of the written records of the reservation confirmations, it was clear their staff had inadvertantly reserved a fifth room (no assigned name) on our credit card. The general manager has refused to refund our money, even after working with the Akron Better Business Bureau to resolve this. Before reserving a room at this motel, check out comments from others on this web site and similar hotel review web sites. There are other complaints about the unhelpful staff and trouble with the general manager. The Marriott corporation says it's up to each hotel general manager to resolve complaints - Thanks alot Marriott! Overall - rooms were fine, but if you have any reservation troubles, expect no satisfaction.

I think this hotel has a lot to be desired! The staff lacks in the customer service field. The general manger is one of the most unhelpful general manager's i've ever met. I stayed at this hotel probably 5 years ago and i loved it. You can tell they've had a change in management. The rooms are nice but why stay somewhere if the first person you meant gives you a bad impression.