DONT STAY HERE
Feedback I will never stay at a Ramada again if this is the kind of
experience I can expect. I received a call from the front desk
explaining that there were complaints about my door slamming when in
fact my door had not been slammed once. As I understand, the doors are
equipped with a self-closing mechanism, and neither the speed at which
the doors close nor the amount of noise they make when they do so are
any of my concern. The next morning, we received a threataning letter
under the door explaining that there were complaints of our group
engaging in disorderly conduct, and making excessive noise in the pool
area and hallways. Apparently there was one guest making repeated
complaints every time she heard the faintest noise, who just happened to
be in the room right next to ours. At no point were there any sort of
shenanigans or disorderly conduct in the pool area or hallways. We did
visit the pool area, but were respectful and considerate of other guests
at all times. This letter, threatening to have us escorted off the
premises by authorities, as the staff felt that their physical safety
was in jeopardy, was very offensive and insulting to me, my wife and the
other members of my party, and the remainder of our stay was
uncomfortable, awkward and generally unpleasant. To top all this off, at
check out, they tried to charge me a 50 Noise charge, which I refused to
pay because we were simply not making that much noise. We are
responsible adults with homes and children, not some drunken college
kids marauding through the facility, and just because some miserable,
bitter customer wants to ruin everyone elses lives or scam your company
out of a free room, or whatever the case may be, Im not going to foot
the bill for her room discount. Once again, none of my concern. We paid
for our room just like everyone else, and we expected to be able to
utilize the amenities that were offered and included with our stay. We
were never informed that talking or leaving our room and moving about
the facility were prohibited. Now, obviously you wont object to the fact
that there are some customers you just cant please. Its a simple fact of
doing business. But you should seriously consider adjusting your
policies to allow staff members to use their better judgment to decide
how to handle unfounded and unreasonable complaints, because it has now
cost you four customers, as Im sure the other members of my party will
not be returning either. The night manager agreed with us, and assured
us that the complaining guest was indeed out of line. Not to mention
that all this supposed activity took place before 11:00 pm, when quiet
hours begin, and we went to bed right around 11 or very shortly
thereafter, so i dont understand how noise complaints, especially for
normal activity, can even be taken seriously before that time to begin
with. So just to make myself abundantly clear, once again, if this is
the kind of treatment I can expect when I visit a Ramada, I will gladly
take my business elsewhere.