BEST WESTERN Topeka Inn and Suites, Topeka

I felt like my group was discriminated against from the beginning of the stay. We were told that we were being too loud for walking down the hallways to our rooms upon check-in (at 3 in the afternoon) and continued to be told to be quiet because the guest downstairs, who was out roaming the halls and following us around when we went anywhere, had complaints about us being noisy. We were told we would have to leave if we didn't stop jumping around our room though we were asleep when the alleged jumping occured. We were then charged a mystery $250 for being noisy, or for non-existant damages, or something - They never could determine why the magic $250 that it seems everyone is charged was being tacked onto our bill. We had 5 rooms and typically have more, and we will never stay at a Best Western again after the way that this owner treated us. Totally unprofessional place.

Nice rooms, somewhat clean and quiet. Horrible management staff, they were very rude and many members in my group felt as if we were being discriminated against because of the way we look. The owner appeared to have absolutely no respect for women and would not even shake my hand, look me in the eye or introduce himself to me before shoving paperwork in my face and trying to charge me $250 for damages that did not even occur in any of our rooms. Once I refused to sign, since we had done nothing wrong, he threatened to double our fine and call the police. We waited for the police to arrive and tried to work out the issue, but were unsuccessful and were told we could take them to small claims court, which we figured wold be more trouble than its worth. We just ended up paying the $250, but I felt as if we were being scammed since neither the owner or assistant manager could give us a clear answer as to why we were being fined. They both told us different reasons and amount of money but somehow, eventually came up with and agreed on $250. This was by far my worst hotel experience at a Best Western or any hotel, ever. Our group travels quite frequently and have stayed at several Best Westerns over the years. After this experience, we will be looking into other hotels. I'm sorry, but you have lost the business of my group. As soon as word spreads of how we were treated by the owner, several other groups just like ours that have been faithful Best Western customers, will be looking elsewhere to stay on our monthly trips. I will be calling corporate office in the morning and making an official complaint. No one should ever be treated with the disrespect that we encountered at this Best Western.

This another place that almost feels like home to me. I travel all over the place and the Best Western here in Topeka is defiantly one of my favorite place to spend the night. Excellent facilities, clean and very comfortable. The staff is always great and the continental breakfast is always wonderful.

We enjoyed everything about this lovely and convenient hotel. The staff was wonderful, the rooms were nice and clean and the continental breakfast was great. I will recommend this Best Western to all my friends who come into this area and will certainly be back to stay again very soon.

We enjoyed everything about this inn and plan to return again. The overall quality of service was very good. Nice, friendly and knowledgeable staff, clean, comfortable rooms and a great convenient location.

This place was horrible. My boyfriend got us a jacuzzi suite there to give me a "relaxing" evening. Which was great, until after we checked out! All of a sudden he was hit with a $250 charge! They said that things were broken. But yet, I was the last one to leave, and everything was perfectly fine! Not to mention the fact that the manager made a dig about my boyfriend being military. I say stay somewhere else, stay somewhere American owned! Stay somewhere that they will show you proof that something was broke!

The internet access was fast, staff was helpful and friendly, the room we stayed in smelled fresh and was very clean. They also had a great continental breakfast.

When I made my reservation, I booked a smoking room. My confirmation says "smoking room". I made the reservation on line appx 3 weeks before I was due to arrive. When I arrived and went to my room, it was NON smoking. I showed the front desk my confirmation and they informed me they do not have smoking rooms. When I asked to cancel my reservation based on false information, they are still making me pay for one night!!!!!!! HOW WRONG IS THAT!!!! DO NOT STAY HERE!!!!!

Unclean, non smoking rooms wreaked of cigarrette smoke, sheets not clean on a new check in, bathroom had urine stains around toilet along with trash. When complained my cc was charged 250 out of spite,

Filthy, Unfriendly should be condemned for health reasons