Never Again!
By A Yahoo! Contributor, 5/16/06
We have just returned from the Hilton Waterfalls after a 2 week holiday 14.05.06 Upon booking, everything about this hotel looked superb.. the facilities, swimming pools, location all looked great. We booked a seaview room and upon arrival, indeed, had a spectacular view of the red sea and coastline.
It did not take long though for us to realise that we had in fact booked into a mainly all inclusive hotel (not available for UK residents) and we had no intention of staying at an all inclusive resort hotel. The hotel was packed with mainly Russian families, again, we did not want a family orientated hotel.
The first morning at breakfast explains why we did not want anything to do with all inclusive. At 9am there were no clean, laid tables, there was mess everywhere all over the restaurant, the staff were too busy chatting to each other rather than serving, tidying up and cleaning tables. This was the case for the whole 2 weeks, the main 'cascade' restaurant was a living nightmare, the restaurant supervisor could not have cared less.
The 'beach' if you can call it that is a small gap in the cliff, packed daily, there are alternatives such as the cliff top for sunbathing but the Russians grab all the good sunbeds before anyone else is awake, often leaving their own towels etc on them overnight, another thing that the hotel does not put a stop to or seems to care about. There is a dreadful racket coming out of the beach bar for most of the day, loud music from a supposed DJ, all this under a sign for beach rules that states 'no loud music'! The noise blows all over the hotel.
Then there was the food poisoning from the beach bar pizza that lasted 10 days of the holiday and still now after returning home. The fire alarms went off at 3am one night, no fire but it took the staff over 1/2 an hour to get them switched off, only for them to go off 20 minutes later. Reception & room service seem to think that it is ok to call the room at any time of the night, 2 calls after 11pm from room service to see if we 'enjoyed our meals', 1 from reception at 01.25 to see if they could bring something to the room! Unbelieveable!
Then the stench of sewage from the main gate of the hotel to the hotel front, gut wrenching to say the least.
Only saving grace was the rooms were of a good standard, everything worked and cleaned daily. The 'Chillax' pool and bar are relaxing (If the families keep out of it, which they mainly do) and the service from Mohamed could not have been better.
Do not go to this hotel if you have difficulty walking. The funicular tram connecting the lobby to the lower rooms and main pool & beach area is often out of order and there are alot of steps.
We will not be going back to Sharm again and definately will give Hilton a miss in future. This is not a 5* hotel under any circumstances!