InTown Suites, Richmond

I've travelled all over the world and this is the worst hotel experience I've ever had. The room was dirty, staff were unavailable during even the minimal posted hours of 11-7, no supplies/linens, etc. You have to carry out your own trash at the end of your stay or be charged $25!!! Towels were like tiny flimsy sand paper. Tissue thin toilet paper lasted about 3 days and they refused to give me more. The mid-week cleaning didn't happen, but someone came in my room and rearranged some things. I can't wait to see if I get my deposit back; from what I've read, I can kiss it goodbye. The icing on the cake was the morning I accidentally locked myself out of my room. Supposedly there was a security guard available when there was no-one at the desk. However, after waiting 30 minutes and ringing the guard's room and knocking on his door numerous times, I had to leave for my morning meeting without my meeting materials or my purse. At lunch I drove across town to pick up these things, and was told by the person on the desk that there really wasn't a security guard on duty except 11PM-7AM!!! The rest of the time, you're basically on your own. What if I had aciidentally locked myself out of my room as I was taking things to my car to leave for the airport?!?! Or what if there had been medicines in my room that I had to take every few hours?!?! I have no idea what I would have done. This is an unsafe situation. I realize that minimal staffing, minimal service, and minimal supplies are how they keep costs down, but this is beyond belief. Also, I felt rather scared here, as a female traveling alone, given the obvisouly transient guests that were here. Bottom line: NEVER NEVER NEVER stay at an Intown Suites.