Hawthorn Suites by Wyndham Overland Park, Overland Park

We arrived to find no second accommodations for the pull out sofa that was arguably three decades old.. So, that was one trip back to the front desk... There was silverbacks in the bathtub, and ants in the kitchen... There were burn holes in our comforter, although this was supposed to be a nonsmoking room.. Upon reserving, I advised that I had a groupon, however, my card was still charged, and the groupon was still redeemed for face value.. Upon check out, the desk clerk was the epitome of rudeness, she argued with me in front of other guests in the lobby that I had NOT paid for the room twice, although I had my bank account pulled up on my phone and was able to show her where I had paid for the groupon (that they had a printed copy of and later turned in to redeem their money for the room).. This was a very aggrevating and mortifying experience as this was supposed to be our last weekend getaway with our friends before my son arrives in a few months... Upon calling back and forth between Hawthorn and Groupon (Wyndham customer service advised me to call them and if I couldn't get my money from them, then they would refund it), I waited for two days and never heard a word or recieved an email. I just got off the phone with the customer service rep, had sent her my account statement for both transactions, as well as the page showing that the groupon had been REDEEMED, only to receive a call back stating that they had already credited my account as soon as the complaint was filed.. WRONG... I called my bank and was advised that they don't even show anything trying to credit into my account at this time, only two transactions from breakfast and gas even showing for the last two days... I would rather sleep in my car than to go through this mess again...

I have been staying at extended stay hotels and executive suites for many years because of my career. This is by far the BEST ONE EVER!!!! The new management here has created a culture here that is warm, friendly, super professional and just plain nice. The facilities and rooms are "Disney Clean". The food and happy hour is amazing! I recommend this place to everyone who is coming to the area for an over-nighter or someone like myself who will stay for a 10 month stretch. To the staff of the Hawthorn Suites by Wyndham at Overland Park KS.- You have become family to me, my wife and son. Thanks for everything. We are going to miss you! The Reid Family

Courteous staff -- stayed for a month -- staff was more than willing to take care of any issues. Their breakfast got monotonous after a while, but what can you expect after several days at any one place? Very decent rates for the service and facilities.

Stayed here 4 nights over Memorial Day weekend, found a extremely courteous staff. Room was laid out well, had a huge tub/shower, hair dryer, mini-fridge, microwave, ironing board w/iron. King size bed was very comfortable. We used the 1 of the 4 outside grills to cook steaks, and staff went above and beyond to get us a metal fork and S&P shakers. Really enjoyed the hot food breakfast bar and having lemon ice water and coffee/tea available all day. Hot tub and salt water pool were great as well. Wife used the on site washers/dryers to do some laundry and found them very economical. Also loved the free WiFi. Told the desk clerk that I was going to look for more of these to stay at in the future, and was told that it was a stand alone facility. Too bad, the other chains could really take a lesson from the way this place operates.

the room was dirty. the bathroom had hair all over the floor. there was cobwebs showing dirt in corners. the bed was old and smelled bad. the sheets were thin and scratchy. the room was also musty.there were burns in the sofa. the fireplace didn't work. i wouldn't stay here again.

This was the best place to stay, our softball team, along with about 4 other teams were here. Everything was great. Staff was great. I wish the pool was opened longer and you could use the computers longer then 15 minutes before they logged you off. I understand why, because the kids would be on them forever. The full breakfast and light dinner which was enough for everyone really helped out with the cost of meals. We all loved having the full kitchen, living room and separte bedroom. Staying a week, this gave our family enough room without being on top of each other, it was great sitting by the pool at night with everyone. The outside pool was great. This place was wonderful. I could not recommend this place enough. Not being a large chain, you never know what you are going to get, and you get it all here. It really was wonderful.

Our family stayed one night at Holtz Village Hotel in Overland Park while traveling. Our room was located on the ground floor. There were three windows in our bedroom and all three were unlocked. This is really quite alarming from a safety standpoint. Also, I have to wonder if an employee deliberately kept these windows unlocked so as to illegally access the room when unoccupied. The second issue related again to the lack of safety. The smoke detector in the bedroom was open and did not have a battery. Our third issue was with the lack of cleanliness with the kitchen. The window in the kitchen was filthy with a white substance splattered on it and two measuring cups in the cabinet were dirty. Lastly, the bedding for our bed was terrible and the sheets did not fit the bed. This property compares itself to having "Marriott standards". We have stayed at the Overland Park Marriott and needless to say, Holtz does not compare. I wrote the company about our experience and included photos. I never heard back from them which doesn't surprise me.

A great value for a traveling family. Our entire softball team and their families stayed and the value of the free breakast and light dinner reception was great. This saved a great deal of money on the food budget. It was nice to have a balanced breakfast before heading for the ball fields for the day. The rooms are well kept and clean. Very friendly and helpfull staff.

i liked everything but the location was the best for me the room was very nice very clean the value is very high the pool was very nice to relax in

My overall experience was great! Enjoyed the happy hour the most!! Staff was very friendly and provided top notch service. I usually stay at the Marriott and I can certainly say that I wasn't disappointed.