Holiday Inn Express Medford, Medford

When we arrived in our room, you could tell someone had smoked in the room and in an attempt to cover up the smell a strong deodorant was sprayed in the room. The combined odor was overwhelming and since I had a small child with me with respiratory issues I was very considered about her health. When I went to talk to the front desk, the clerk stated that they (including the manager) were aware of the smokey nature of the room and further said " we don't guarantee smoke free rooms" even though there are several signs up in the hotel which state "100% smoke free". I told him that I didn't care what kind of room we could exchange for our suite but he would not change the room even when I told him about respiratory concerns. He even suggested that we cancel our reservation at 11:00 PM and go find another hotel. The next morning we told the manager about the condition of the room so we would not be charged for the smoking in the room. She acted as if she didn't know about the smell of the room and was unapologetic. I am extremely disappointed with this hotel. We have enjoyed other HI all over the west coast and we have never had this kind of experience at any hotel.It could have been easily rectified but wasn't. I recommend staying at Central Point HI Express

Great customer service! The rooms are clean, quiet, and comfortable. Convenient location with good access to services and I-5. The continental breakfast is a nice bonus of staying here.

I love the help the workers gave. They made you fell like you were at your own grandmother or grandfathers house. They wanted to give you the best services if they could.

I chose not to even stay at this hotel after two telephone conversations with April. I was quoted one price for multiple rooms(politely) only to be told a different price ($80 more)a few hours later when I called back with my card to pay. She was in a hurry to get off of work (she told me she got off in minutes)and told me I could book it right then or wait until she was back at work the next day. I was still reeling from the price discrepentcy. I was also told that since it was less than two weeks out I would be charged "x" amount if I tried to hold it tonight and change it tomorrow...I was booking for a soccer team and had already told them the first price. I did book elsewhere but called back to talk to the manager, Brady. He was very polite. I only put it here so it will be seen - this needs to be dealt with, it is a problem. I have stayed at Holiday Inns in the past (not this one) and they are great hotels in themselves, it's the people that make the difference.

april the front desk manager was not an ok person to deal with she was ok to begin with but the over all expirence with her was horrible. at the check in she had an attitude a little snappy attitude.because i asked her a simple question about the movie system and she was rude when she gave me a answer. i would have rather stayed at the comfort inn next door because they gave me alot more respct than ur so called Front Desk manager. you guys should do somthing about her little attitude!!!!!

April the FD so called manager is the most repulsive human I've ever met. she is not just rude, but she has no manners at all. she needs to go back to school, that's if she ever went, because she for sure doesn't act like she has ever stepped the grounds of a school. she needs to be civilized.