Holiday Inn Express and Suites Crossville, Crossville

Staff was super friendly,felt very safe,clean rooms comfortable bed,pool was also nice(indoor) breakfast bar was very good,Great for a on nite stay or for a longer visit.

Reserved a smoking room in Nov. 2006 for room in Aug. 2007. When I arrived the Hotel had changed to a non smoking hote. No one had bothered to tell any of the guest who had book smoking rooms of this. Due to a high occupancy weekend, all of the Hotel were full. ( World's Longest Yard Sale). Hotel staff very unfriendly, and stand outside and smoke often. Could not find parking place as SUV with large trailer was taking up 5 spaces. Complained at front desk, only to be told, 'they were not the police'. Bet if I had parked on the curb, they would have been the police. Trash cans outside of front door constantly running over and never emptied the three days I was there. Only after complaining to several Holiday Inn sources, and waiting almost a month, did I get reply from Hotel Manager and then she was very rude and complained that I posted reveiw on another site. Rooms were okay, but not for the price they charged. Bathrooms were not always cleaned and they did not provide enough towels and wash cloths for two people to shower or wash face. Will not return.

A typical Holiday Inn express. All the rooms I stayed in had a microwave and mini-fridge. Several places to eat nearby. Worst thing about the hotel is that the wireless internet is extremely slow or has limited connectivity.

I loved the cookies at the registration desk. Bed was very comfortable; nice thick towels and spottless shower. One suggestion: sugar- free non-fat yogurt for those of us that need it after eating the cookies the nite before. this was my 2nd visit and I will stay there again. !

This is a very used Holiday Inn. Very noisy in pool area. Rooms are very used. Sheets not put on bed properly. Hallways reek with pool chemicals, smoke and mustiness. Bathroom marginally clean. Parking is inadequate. Front desk not friendly, courteous or thankful. Location is good next to highway but we will not stay here again ever. We expect much better than this from a Holiday Inn.