Lack heart
By Adel, 12/25/09
We arrived at the hotel with our two little ones. I don't believe we got a hello from the front desk but they took our information. After about 45 minutes wait (we are the only guests checking in) they informed us that they over booked the hotel and will send us to another hotel! We had to wait for another 15 minutes to speak to the manager. In fact the manager didn’t come to talk to us. He asked the front desk to escort me to his office! I had to leave my wife and kids and go to his office to discuss the matter. He didn't offer much! We ended up staying at there sister property Rose. The staff there was cold and and lack any heart and character. they are pre programmed with certain answers. Every thing is at a cost. coffee pack at your room cost money for example. Check out is at a ridiculous 10 am! Can you believe this? Check in is at 4pm. Time share people are swarming around. If you are a family looking for special service and relaxing time then stay away..
