Holiday Inn Express Hotel & Suites, Cleveland

My Fiance and I made our reservations online. In the 'special request' area, I noted that I need a wheelchair accessible room. When we checked in, the man at the desk told us that we weren't able to request a wheelchair accessible room online-only by phone......there was nothing to that affect stated on the website. What would be the purpose of a 'special request' area?! When we entered the room, I immediately felt sick: thick green curtains + faded orange blankets + a purple side chair + cheap plywood looking furniture = TACKY! It resembled a room you encountered at a motel off the highway. They are in serious need of remodeling. The next morning we went to the hotel breakfast area. We had to dodge tape on a taped up elevator to ride up there. The hot breakfast was disgusting. I felt as if I were eating half food, half plastic. This place is not worth the money they request!

Made a reservation for 2 double beds one week prior to arrival. Told check in is at 4PM. Drove 500 miles, arrived at 5pm, stood in line behind seven others, seven behind us ! Then were told that there is not record of our reservation or contact inforation. Jamal denied taking down the information. Then were offered a double bed with a pull out. The customer in front of us had the exact situation, he accepted, then there was not a mattress in the pull out. The manager was incompetent and offered a few too many appologies with no solutions. Besides the hotel was filthy. Mgt on down did not care. We missed the ball game too ! We called the CROWN PLAZA [ after one hour of waiting] and obtained a room, thank GOD. The Crown Plaza was the answer, professionalism at its finest. I plan to write to the corporate HQ of the Crown Plaza {outstanding} and of course Holiday Inn [Substandard ]. DO NOT TAKE A CHANCE AT THIS HOTEL.

My husband and I stayed at this hotel in late Oct. 2010. The in room coffee pot was dirty and we had to request blankets because there were no comforters on the beds. But the worst was being woken very early Sunday morning to the sound of a fire alarm and a man's voice repeating "Testing" over the speaker in the room! When we called the front desk, the operator told us it wasn't the hotel. When we checked out, we brought this up. No help (but the desk clerk did say it was the hotel's fire alarm test). Asked to speak with a manager, there wasn't one on duty. Called the manager and left a message, didn't receive a call back. Filled out an online survey. Got a call from the manager who said she would look into the matter and get back with us. Didn't hear back. Sent an email to customer care. Never heard back. Do not stay at this hotel if good customer service is important to you!

Walked to ballpark and rock and roll hall of fame.Nice room. Thats the good part.For 12$ a day we were parked in a public lot next door.At 9:00 pm the second night i found our rental cars rear window smashed. There was nothing visable to steal! Fron desk didnt seem to care! Never go there again.

From first setting foot in the building, the arcitecture is breathtaking. The gentleman at the desk was friendly, personable and professional. Our room had vaulted ceilings and windows with a fantastic view of the city. The bed was the most comfortable of any hotel bed Ive slept in, and the room even had a very pleasant aroma. The overall stay was unlike a hotel, and more like staying in the guest bedroom of someones home. Im spoiled now when it comes to hotels, I wouldnt want to stay anywhere else!

The ONLY bad thing about this hotel is the construction in front, but don't let that stop you! The rooms are absolutely beautiful. I have been there twice and both were gorgeous. The first had carpeting and the second had brand new hardwood floors, a first for me in hotels. The ceilings are the tallest I have ever seen in a hotel, giving an even more spacious feel. Everything was clean and comfortable and the staff was friendly, even maids who happened to enter the same elevator. They offer a free breakfast which should definitely be taken up on, as it offers all the basics and is carefully attended to by hotel employees. The mezzanine also has two computers with free internet to check your email, two pool tables, an air hockey table, and a couple other arcade games. The location is perfect, especially if you are planning to attend the concert. We walked everywhere - to dinner, for amazing smoothies at Octane Cafe, and to the concert at the House of Blues. The parking is reasonable. Overall, great stay and we plan to go back for any and all visits to Cleveland.

What a great hotel! The building itself was an old bank, the lobby is spectacular with its high ceilings and marble floors. The staff could not have been more helpful. We got there a little before check-in time and our room wasn't ready do they upgraded us to a king suite. The room was very large with a little kitchette and a good size sitting area. Unfortunately our view was of the road construction on Euclid Ave but that was the only downside. We didn't rent a car and we were within walking distance of The House of Blues, The Rock and Roll Hall of Fame, Tower City, Jacobs Field and The Great Lakes Science Center. I highly recommend this hotel to anyone.

This hotel is really nice. Yahoo got us a great deal! From the hotel you can walk to lakeside where the Rock and Roll Hall of fame is and you can walk to Terminal Tower and the Gund Arena, Jacob's Field, and the Football stadium. Everything necessary is right there!

I chose this hotel because it was in a perfect location--within walking distance of Jacobs Field, the Rock and Roll Hall of Fame, and the House of Blues. I made reservations a month early. After a nine-hour trip, I was told there was no record of my reservation. I had to leave my belongings at the desk and could not get into my room until after 6pm. The next day I had to switch rooms. To add insult to injury, when I got home, I opened my mail and found that I had been charged for my lost reservation, which I had to dispute with my credit card company.

We enjoyed the scenery of the hotel. I loved the bedroom, the hotel itself. The beauty and awe that the building possessed was incredible. Service was impeccable. Food was delicious. Hotel absolutely clean and fresh smelled. Nothing that was every experienced before. The architecture of the building too was amazing and perked our interest from the moment we stepped foot in the door. Even the doorman was curious and helpful to us. We recommend this hotel with its beautifully made architecture, brilliant chandeliers, breath taking stair cases and wonderful service!