The Ritz-Carlton Sharm El Sheikh, Al Arish

Away from all bad reviews .. . The hotel reservation department change the deal and not give clear information from the first correspondence .. double cheek with them to not pay extra after check in .. and take every thing by written e-mail ... no phone calls offers or payment by credit card through phone ...

Really nice hotel, great staff. the local town was noit the nicest but the large variety of things to do in the hotel kept everyone occupied

Dislikes are many and started with the room. The rooms are not of 5 star standard. Bathroom was very poor quality. Paint splashes on bath, water ran brown and we were given another room with no change really, we still had brown water to bathe in. The decor again definitely not 5 star. Service although keen was week at best and terrible the rest of time. The Blue Ginger restaurant menu was poor but what food there was, was cooked really well. At one stage there was no staff in the place to serve us and we left, a member of the door staff stopped us and asked us to sign the bill. Waves Pool Bar was the best place to eat and it closed at 5.30 unless there was a special night on. The upper pool area was nice however the pool floor was in need of what can only be described as good lick of paint. Lazy river was good but again not really enough toys to play with. Example of this was that there was on four inflatables to use and a lot more ppl wanting to use this service. My wife an I also observed a waiter at the main lobby bar pour wine from a bottle into a glass for a customer. There was not enough in the bottle to fill the glass, but the waiter topped glass up with a different wine. Both my wife and I could not believe what we had seen. We paid for 5 star and really only got 3 star. Likes are easy. The location of this hotel on the Red sea is awe inspiring. The diving staff are excellent and so helpful and encouraging. The coral is something from nature not to be missed. Will not be back at this hotel and only back to Sharm for the diving and that wont be for a good while. Vacation spoiled by week hotel..

Even though the property is so scenic and beautiful,the Management is very bad.The top management should visit the location often to check on how things are being managed daily.The SERVICE is really very bad.One has to wait for hours before being served.Even after asking for something specially for breakfast,we had to wait for a long time.In fact we had to tell two to three people the same thing so as to make sure we got it. The rooms are very shabby,one doesn't get the clean n fresh feeling as you enter the room for the first time.Beds are kept dirty,I mean linen not changed regularly.I was shocked to see the bottom of the bed when i was trying to search for my son's beach sandals.It was all torn n dirty.We paid exorbitantly for all the things and we did not get the feeling that it was "worth it". Speciality Restaurants are a disaster too.In all our 8days of stay we did not see them busy at all.After we visited one of them we realised the reason why they were empty all the time. In short the MANAGEMENT should wake up and work something fast so as to save the reputation of its name internationally.

I paid lot of money to stay in this hotel, but whole experience was total dissapointment. 1. Service was v e r y bad, we wait every day our lunch over half hour after somebody came to take order. 2. Food in buffet was not fresh, just one or two different types 3. Upper swimming pool was dirty 4. Suit, witch mus be the top, was disaster, all noise from neighbor room (where stay drunken Russians) was just like in yours, no good sleep whole week! 5. They charged my credit card with 10 times bigger sum, then actual was! Now I must deal with them ans spend my time to clear this up! If you don't wait any quality from Ritz name and have lot of money - then you are welcom to this hotel

This holiday was a relaxing and enjoyable one. We are not always travelling and have been to other ritz carltons, but this was amazing.We satyed in a sea veiw roomm and had a lovely veiw. WE were not in any special club room and enjoyed it

Location was very good. It feels like the hotel needs a refit - hot water was brown and had a smell with it - room not quite up to scratch. I would suggest instead of the very expensive meals at the hotel get a £2.5 taxi to Old Sharm and eat at some of their restaurants. The staff were very helpful and we found a tip to the right person is worthwhile. On the whole 10 days was far too long in the hotel

I stayed at Ritz-Carlton Sharm El Sheikh on January 3-10, 2008. I booked this hotel based on my previous very positive experience with Ritz-Carlton in Istanbul, Barcelona, South Beach Miami. Unfortunately, I am deeply disappointed with the whole experience at Ritz-Carlton Sharm El Sheikh. The hotel was built for Renaissance, but changed to Ritz-Carlton 8 years ago. It would be wise to keep it as Renaissance. Let me share my experience as follows: -Comfort of the room was disappointing: Furniture was nothing more than a standard 4-star hotel, there was no fine touch, no elegance. What was shown on website or at hotel leaflets did not match with the look of the room. The water was running brown, there was sewage smell in the room, even tough we kept the door closed, and the room was constantly invaded by mosquitoes. - Cleanliness of the room was poor: Our housekeeper seemed more interested in securing his tip from us than providing a thorough service. The cleaning of the room was always done haphazardly, we always found faults. Best example: I killed a mosquito on the mirror behind the TV set on our fourth night, by the time we checked out three days later, the dead mosquito was still splashed on the mirror! - Service and quality at main restaurant was poor: We had half-board at the hotel; neither breakfast nor dinner was a pleasant experience. The quality of the food was average, the menu choices were basic. The presentation of the food was unappealing. Yet, the biggest malfunction was at the service. Although there were at least 15 waiters in the restaurant, it still took long time to place a drink order and finally get it on the table. A 15 minute wait time was common for getting tea in the mornings or beverages in the evenings. The staff seemed more interested in registering your room number than actually providing service. - Recreational facilities were poor: There were two tennis courts at the hotel, with surface resembling an earthquake zone - deep cracks on the surface. Two courts were not separated from each other, so if you send the ball to the next court, you ruin the game of other players! Is it that difficult to put a partition on the court? Also the door of the court was not closing properly, creating a distraction. Same goes for the gym, the machines were old and not well maintained. Most of them were dirty as well, with mud collected on the pedals. - The stores at the lobby area are worth mentioning. There was a fake handbag store selling fake LV, Gucci and Fendi items which did not quite fit to the image and clientele profile of Ritz Carlton! The convenience store did not have many international daily papers; also the prices of goods were ridiculously expensive. I have posted a longer review on tripadvisor if you are interested!

location is nice service is good furnitue is marevellous gardens were beatiful kids were excited about the place the goose beside the lobby were fantastic the welcome party was so warm all rooms are veiwing the sea shore

the place is magnificent,areal calm place.i reccomend it for families and honey moon couples for having quiet,smooth vaccation. on the other hand,i don;t reccomend it for groups and youth who are willing to eperience acrazy joyfull vaccation,because-as i said b4-it's atoo quiet place. the worst thing there was the (mini golf cars) service.sometimes u need those car to transfer u from one place to another inside this resort,but u keep waiting for nothing!they r always late.