It was a expensive disaster!!!!!!!!
By A Yahoo! Contributor, 9/2/09
We had planned a two day one night getaway for the whole family. We reserved two rooms (one a mini suite family room) We had copies of the internet advertisment showing 2 king beds, a fold out sofa, rollaways available, two chairs in room plus table. Also a double queen room. We got there -no fold out, no chairs, no table------no solutions, no help. They told us to sleep on the floor. When one of the kids got sick they refused to give us any cleaning supplies. (Incidently the pool was ice cold and the hot tub was filthy). When we talked to owner about the rooms and the service they called us liars and refused to adjust anything until we got Best Western Corporate involved. Beyond the shadow of a doubt this was probably the crummiest hotel I've stayed in for a long time.