Melia Tropical All-Inclusive Resort, Punta Cana

I buy this hotel recomended for MK travel, think about other choice, total desorganization,these guy don't like to work, lazy people, they promese 10 restaurant, no, they are only 5, sometime closed one and later open the others 5, carefull with the vacation plan people, now are the substitute of share time, don't use MK travel please, belive me, please

Check in was a joke... took forever - there were 11 of us... we had 4 rooms.. wanted to bump us up to a better room but the catch was 2 of us would have to share a room... 2 out of the 4 rooms were ready at 4:00 pm.. (arrived at 1:00pm) the other two were not ready until after 6:00! And, when they were ready NO TOWELS. Advertised 10 great restaurants! But what they don't tell you is you have to call and make dinner reservations for each night called 6313 - for 2 hours! Told us NOTHING IS AVALIABLE FOR THE REST OF THE WEEK FOR DINNER RESERVATIONS unless you like to eat at 9:40! We only saw the inside of ONE of those 10 great restaurants (American Grill) not that great but MUCH BETTER than the buffet! Oh, you can get into the restaurants if you want to sit through their "time share" speech every morning at 9:00 - So my family ate 4 days - 3 times a day at the buffet! Now, you get your own food - and you start to eat... suggestion: when a waiter finally gets to asking you what you want to DRINK order 3! 3 Cokes, 3 beers, 3 of whatever because it takes FOREVER for them to serve you with drinks. The Food is very different - taste and texture! Coke doesn't take the same, milk forget it... pancakes, French toast - gross... On to the pool.. beautiful pool with beautiful grounds... We were located in building 28 - a very nice location close to the beach and the pool - we got this because my dad slipped the guy $20.00 bucks at check in... If you happen to get buildings closer to the Market place.. good luck getting to the beach or pool. They have a "train/tram" come around and pick up people at certain spots. Would not want to wait for the tram every time I wanted to go to and from the beach! But the grounds are so big - you kind of have to wait... Once you get to the pool or beach you are going to need a beach towel. WHAT A JOKE THIS IS... YOU WOULD THINK THEY WOULD HAVE ENOUGHT TOWELS FOR ALL GUESTS RIGHT.. WELL, THINK AGAIN. At check in you get "towel" card. When you go to the pool - you find the Towel hut ( good luck with that too.. not very convenient to find) If you have 4 people in your family - you get 4 cards. You go to the hut and see if there is towels... out of the 5 days we were told no towels 3 times. After 2:00 you can't get any towels! We talked with people who were using the same beach towel for 2/3 days! If you don't turn in your "towel" card when you check out... you are charged $25.00 each. They advertise an arcade for kids! What a joke. The arcade consisted of ONE POOL TABLE, ONE PING PONG TABLE, ONE AIR HOCKEY TABLE AND ONE FOOSBALL TABLE. - THATS IT. My living room was bigger than the ARCADE. Beds in the room were terrible to sleep on! Pillows were just as bad. We had no Wi-Fi because the "tower" was down in our area. A lot of broken chairs both at the beach and the pool. If you don't speak Spanish.. you are dirt! They go right over you. The Spanish people interrupt if you are trying to ask a question, and the hotel people respond to them before you... English speaking people are WITHOUT A DOUBT THE MINORITIES IN THIS RESORT

Check in was a joke... took forever - there were 11 of us... we had 4 rooms.. wanted to bump us up to a better room but the catch was 2 of us would have to share a room... 2 out of the 4 rooms were ready at 4:00 pm.. (arrived at 1:00pm) the other two were not ready until after 6:00! And, when they were ready NO TOWELS. Advertised 10 great restaurants! But what they don't tell you is you have to call and make dinner reservations for each night called 6313 - for 2 hours! Told us NOTHING IS AVALIABLE FOR THE REST OF THE WEEK FOR DINNER RESERVATIONS unless you like to eat at 9:40! We only saw the inside of ONE of those 10 great restaurants (American Grill) not that great but MUCH BETTER than the buffet! Oh, you can get into the restaurants if you want to sit through their "time share" speech every morning at 9:00 - So my family ate 4 days - 3 times a day at the buffet! Now, you get your own food - and you start to eat... suggestion: when a waiter finally gets to asking you what you want to DRINK order 3! 3 Cokes, 3 beers, 3 of whatever because it takes FOREVER for them to serve you with drinks. The Food is very different - taste and texture! Coke doesn't take the same, milk forget it... pancakes, French toast - gross... On to the pool.. beautiful pool with beautiful grounds... We were located in building 28 - a very nice location close to the beach and the pool - we got this because my dad slipped the guy $20.00 bucks at check in... If you happen to get buildings closer to the Market place.. good luck getting to the beach or pool. They have a "train/tram" come around and pick up people at certain spots. Would not want to wait for the tram every time I wanted to go to and from the beach! But the grounds are so big - you have to wait... the wait is 10/15 minutes for each tram! Once you get to the pool or beach you are going to need a beach towel. WHAT A JOKE THIS IS... YOU WOULD THINK THEY WOULD HAVE ENOUGHT TOWELS FOR ALL GUESTS RIGHT.. WELL, THINK AGAIN. At check in you get "towel" card. When you go to the pool - you find the Towel hut ( good luck with that too.. not very convenient to find) If you have 4 people in your family - you get 4 cards. You go to the hut and see if there is towels... out of the 5 days we were told no towels 3 times. After 2:00 you can't get any towels! We talked with people who were using the same beach towel for 2/3 days! If you don't turn in your "towel" card when you check out... you are charged $25.00 each. They advertise an arcade for kids! What a joke. The arcade consisted of ONE POOL TABLE, ONE PING PONG TABLE, ONE AIR HOCKEY TABLE AND ONE FOOSBALL TABLE. - THATS IT. My living room was bigger than the ARCADE. Beds in the room were terrible to sleep on! Pillows were just as bad. We had no Wi-Fi because the "tower" was down in our area. A lot of broken chairs both at the beach and the pool. If you don't speak Spanish.. you are dirt! They go right over you. The Spanish people interrupt if you are trying to ask a question, and the hotel people respond to them before you... English speaking people are WITHOUT A DOUBT THE MINORITIES IN THIS RESORT.

From the moment we were greeted by the pouty concierge who made us feel as though we were imposing on her time until the moment we left our vacation was horrible. The service, the unfriendliness, the false advertising was such a disappointment to us.. We will never return to the Dominican. If this is one of their best I would not want to experience their worst! We had to literally pull teeth for towels...a family of 3 and i was told it was policy to give 1 towel in the room...our wet bar never got replaced...this was suppost to be Royal Service..royal nothing is more like it. Take your money somewhere else please.. we took our daughter there for her 16th birthday ---what a let down!!!! An all inclusive resort should include getting a glass of wine at your table for dinner...not a wine list with prices for bottles only. I assume I could have walked in with a glass of wine but it would be nice to go to dinner and order just as one orders soda or beer. And the buffets are horrible...the food is never out..lines are enormous and you wait forever for a drink. Noone helps and when we got help it was usually the wrong info. The beach is a fifteen minute walk from the Royal Service area...oh, you can take a trolly there but try getting on one...they fill up quickly. Plus you have to wait for the trolly to pick you up. We wasted our vacation time here and will never go back.

This hotel is a total let down. It has very bad service, and facilities barely work (those that do) I cannot recommend the Melia

Great location, very inconsistent customer services. Expect long delays at check-in, no matter how many languages you speak or time of day. They need to upgrade their systems or is it a ploy to sell the Royal Service check-in?? You decide. Too many children with absentee parents all over the resort day/night (should be contained to one area). Great beach, too many hazzardous motorized vehicles. Super friendly staff in the Agora, indifferent staff in all main areas. Great a la carte restaurants. Would I return? Depends on reading about improvements. Great food overall. The resort has grown too quickly and staff appear uncomfortable with the scale of the operation. Take in the sites, enjoy the sunshine, forget about your troubles!! Work on your customer service skills.

The service in this hotel is not good, and can sometimes even be rude. I will not be coming back to this hotel.

You know, you don't have to trash the whole country and judge everyone the same way now that is RUDE. Everyone has different experiences and ok, maybe Melia Caribe Tropical isn't exactly Paradisus Palma Real but I had a great time and to me, the attention was great as well. I've been to hotels in other countries with bad service but I'm not going to paint everyone with the same brush. And thanks, we don't need your money for our economy.

Just returned from Melia in Punta Cana. Would NEVER return. Could it be the rude people at the front desk? Could it be the rude bartenders? Could it be the "vultcher-concierge" staff waiting for every guest that arrives to try to "rope" them into buying a "piece" of the Melia "family" hotel/vip vacation plan. What a joke. Every time my husband and I turned around, there was some type of employee looking to make a "deal" or had their hand out for some type of "tip". Not a relaxing vacation to me!!!!!! Greedy and rude is what I call the employees/"natives" of the Melia Caribe. And, by the way, if you ever ask an employee a question don't expect an answer.....they will pretend that they don't understand your language. It is very convenient for them. They don't even try to understand you. Very rude. Will never go back to Melia, and the Dominican for that matter. Too bad, as they need the tourists to help them with their economy. Good luck to them! Wont be from me!

My husband and I went to the Melia on our honeymoon last week. We booked a 7-day stay and got the Royal Service and the Honeymoon package. Positives: Immaculately kept grounds. We were amazed to see maintenance people tending the grounds all day every day. Raking seaweed on the beach, pulling brown palm leaves out of the trees, trimming the hedges... the grounds are truly beautiful. The VIP service check-in was great and they immediately gave us a mimosa while we checked in. The workers were very kind to us and the drinks weren't watered down at all. The massage I got at the spa was really nice, though it was insanely expensive, but she did a really good job. Negatives: Food was HORRIBLE, like the November 2009 reviewer said -- canned, frozen, drinks made from mixes and just gross. Downright nauseating by the end of our week there. The VIP food options aren't any different from the rest of the resort, either. It reminded me of mass-produced school lunch from elementary school, except school lunch desserts were way better. The Japanese restaurant is the most edible, but we found overall a total unwillingness to accommodate. My husband is vegetarian and in one restaurant, there was ZERO vegetarian options. not even a single dish you could order minus meat. in the Japanese grill, we had to ask three times before they'd modify a dish to exclude seafood and instead sub tofu. I am a picky eater so would order some dishes minus vegetables or onions, and despite ordering IN SPANISH, they still brought me exactly what was listed on the menu, no modifications. The lunch buffets were gross -- seriously we would have starved if not for pasta, but eating it for a week straight gets really old. I got Montezuma's Revenge from either tainted food or undercooked meat (i didn't go near the water so i know that wasn't it) the second night down there and spent 3 days trying to get back to a normal energy level. One full day was spent in the room recovering. Luckily the pharmacy up the road gives Cipro without a Rx, so be sure to get an Rx from your Dr before you go. You may not need it, but you'll wish you had it if you do get sick. The beach was nice, especially the VIP beach, but the 2 volleyball courts are a long walk from the VIP beach. We couldn't seem to locate any of the free non-motorized watersports they promised. That area of the beach was always deserted and we couldn't find someone running them, but the ones you could pay for were of course easy to find. The little stores on the beach selling wares were obscenely expensive. The "private concierge" they promise you with Royal Service is a joke. You call to make a reservation or ask a question and they put you on hold and play 'transfer the call to timbuktu' and then act irritated that you called. In person the service is better, but not significantly. The only time it came in handy was when we called the concierge to get a ride up the road to the pharmacy. They were there in 5 minutes. Otherwise, they weren't especially helpful at all. The nightly entertainment is so bad it's downright funny, and we watched it just so we'd get a good laugh each night. One night they did actually bring in professional dancers, but the rest of the time it was really bad lip synching and poor dancing. The timeshare pitch is irritating too -- beware of the "Vacation concierge" because their only job is to get you into that timeshare pitch. You can stop the whole shebang by telling them your household income is less than $50k a year and you don't own a single credit card. That'll have them off your back in an instant. :) Overall, I wouldn't go back to this resort, and I wouldn't go back to the Dominican Republic. Aside from laying on the beach, reading, and the one quasi-okay excursion we went on (Saona Island), there just wasn't enough to do inside or outside the resort. I was bored the entire time, and starved for quality food.