Quality Inn Murfreesboro, Murfreesboro

This is one of the few times I have stayed in any hotel other than a Holiday Inn Express. I am very particular about the cleanliness of hotel rooms; examining the bathroom floor, tub and pulling the bedding off the beds is not uncommon for me before I determine if it is clean to my expectations and acceptable for me to stay in. I was pleasantly surprised that this hotel was very clean. The staff was very courteous and friendly. Brewing fresh coffee and having fresh baked cookies ready for guests checking in, in the afternoon. The continental breakfast was great and included scrambled eggs, sausage, biscuits and gravy, cereal, bagels, muffins, fresh fruit, yougart, hard boiled eggs, etc. There was a vending machine & ice machine on our floor (3rd) which was nice, so we didn't have to trek all over the hotel when we wanted drinks or ice. We would definitely recommend this hotel and will stay at this hotel again.

We had stayed in this hotel in 2010 and the room was clean but in 2011 the room we stayed in was dirty(carpet). The bed was clean but the room looked very used. Very nice staff.

MY HUSBAND AND I WENT ON FEB.13,2010 THE STAFF WAS ALL KIND. WE HAD A JET TUB IN OUR ROOM WITH A KING SIZE BED IT WAS NICE IT WAS CLEAN AND QUITE WE WILL GO BACK NEXT YEAR .WE HAD NO PROBLEMS, JUST A QUITE GET AWAY WITH NO KIDS IT WAS GREAT FOR ME AND MY HUSBAND.I JUST LOVED THE TUB.

We loved staying at the Quality Inn. It was clean and very comfortable. The staff was superb. Speedy check in and out. The breakfast was wonderful!!! Definitely will stay here again. Highly Recommended!!

First I was lied to about the room type availability. Then I was treated horribly by the staff and management. I was given a key to three different rooms, none of which were the king suite I requested and was promised when I made the reservation! The front desk staff told me, "if you don't like it you can leave!" When I repeatedly tried to explain that none of the rooms were what I had been told was available, the front desk clerk, Mr. Leonard, placed his hand on his hip and in a very effiminate, high-pitched voice screamed at me to leave the property!!! As we turned to leave the lobby to get on the elevator, the front desk clerks started whispering and snickering at us! I was shocked!!! There was nothing humorous about our situation. We ended up staying the night because it was so late when we checked in and I knew most of the hotels in the area were sold out. The room was very dirty, the mattresses and box springs were stained, as was the carpet. My husband had to sleep on a pull out sofa. The next morning I went down to talk to the manager, Ginny Templeton, about how rudely we were treated and she was even worse! I understand why the staff is so rude if they were trained by that manager! She wouldn't allow me to say one word! Simply refused to listen to me at all. She told me her night clerk had called her at home and told her about his "embattled" experience and then she increased the rate we were quoted and told me the clerk who booked the reservation did not have the authority to authorize the rate we were quoted! I've done a lot of traveling and stayed in hotels all over the US, but NEVER, NEVER have I had a nightmare experience like this one! Truly HORRIBLE!