Bad management
By A Yahoo! Contributor, 9/20/10
We were told by the general manager, Lee Bates, that "you don't matter". There was a bus group in the hotel and the general manager told the staff that we (6 of us in three rooms) could not be seated for dinner until the bus group as fed. They would not even seat us. When I asked the staff they said the general manager said "they don't matter". When I asked the manager about it he simply said, with out looking me in the eye "have a nice day". We left and went to the Holliday Inn for dinner. Had we not already settled in our rooms I would have changed motels. Advice, if you are on a bus ok, if not watch out, "you don't matter". The next day the Day Manager apologized when we told him of the incident.