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Crystal Crown, Petaling Jaya

12 Lorong Utara A, Off Jln Utara, Petaling Jaya 46200 | 3-758-4422
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HOTEL CLASS
 
 
 
 
 
AVERAGE USER RATING

Amenities

Air Conditioning (In Room)
Newspaper (Free)
Refrigerator
Iron
Telephone
... More
Crystal Crown
 

Amenities

Air Conditioning (In Room)Newspaper (Free)Refrigerator
IronTelephoneTelevision (Cable/Satellite)
Non-Smoking RoomsTelevisionDVD/VCR
Daily Maid ServiceIn Room Broadband Internet AccessSafe (In Room)
Coffee MakerMini-Bar

Hotel Details

327 Rooms / 16 FloorsBuilt in 1998Laundry Room
Fax (For Guests)Complementary TransportationUniformed Security on Site
Laundry/ Dry Cleaning ServiceBusiness CenterConcierge Services
Administrative ServicesCommon/Public Areas Accessible to WheelchairsCurrency Exchange
Complementary CoffeeSmoke Alarm in RoomsComputer Use Available
Photocopy ServiceGift ShopMeeting Facilities
Parking Area Well LitSprinkler in RoomsElectronic Key
Common Area High speed AccessA-V Equipment RentalRoom Service
Multi-lingual StaffRestaurant in HotelHealth Spa/Massage
Pool (Outdoor)
 
 
 
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Yahoo! User Reviews

Reviews for Crystal Crown: 4
 
 
 
 
 
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Unprofessional Check In procedure
By ,
Front desk staff was given me the room which is already check-in by others guest. Being scold by the guest when opening the room. Wonder why the front desk staff did not know the room is already given to another guest. Standard of the services is far below of the budget hotel which using manual log book. Staff are not friendly when handling this matter. Not recommended to stay at this hotel. This is second time my bad experience here. First, my breakfast coupon was not valid due the date wrong printed. Will not return to this hotel.
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Stupid
By ,
It is by far the worst hotel in the range of 4 stars I've been to and I could not stop wondering how did they get the 4 stars. Like the other reviews, it is really dirty and smelly. The staffs are very unfriendly and certainly unhelpful as well. Although the room is spacious but it does not count for anything when it looks like a haunted room! The breakfast is really really bad too. I would rather stay somewhere further rather than to return to this hotel.
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Couldn't get out of there fast enough
By ,
There is no way this is a 4star hotel. Our room smelt of cockroaches and the sheets were stained. I didn't go close enough to find what with and called housekeeping. No one answered, so I tried reception, who sent up a security guard, who was polite enough, but couldn't change sheets. I had to change my own sheets. I had to share a towel with my husband as the second towel provided was filthy and stank. Neither of us could get anyone to send up fresh towels. I suspect that this hotel acts as a knocking shop: there were a few seedy characters around and I was asked if I wanted to have my room for the whole night or by the hour! Spend a little bit more and go to the Hilton down the road.
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3 of 3 Yahoo! Users found this review helpful
 
 
 
 
 
Appalling.
By ,
Crystal Crown is no where near 4 star Accommodation. So many things to say that are negative. The hotel does not at all serve the customer. Firstly, 50% staff are extremely un-friendly, especially anyone that works at the door, concierge. Taxi's can not be called for people staying at the hotel, we were told to ring one ourselves. You can have no more than 2 towels at a time per room. Breakfeast is appalling. Room service is appalling. Every room comes full with cigarette burns in curtains, carpets, bedding! The rooms and corridors smell. Level 5 'The Gym, Massage Room' is more like a brothel. Girls that I am travelling with, were told not to come after midday as there will be naked men in the gym. Every time the lift stops at LEVEL 5, asian ladies wearing next to nothing seem to come and go by the dozen. CockRoaches in a couple of my friends rooms, leaking air conditioning units, cracked walls. The Pool area looks as though it has been abandoned for years, ladders are broken, all white chairs are now brown and broken. Life is extremely slow. On a whole "appalling", not one to write bad reviews about a place, but just have been so horrified by this place, didnt want others to have the same experience. Kuala Lumpur i great, HAVE FUN!
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7 of 7 Yahoo! Users found this review helpful
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