InTown Suites, Matthews

Place stank, was dirty and filled with roaches. I asked for my money back, which I was promised and have never gotten back. Please do not stay here, it is by far the most disgusting place I have ever had the misfortune of spending a night in.

this was the worst place I've ever stayed in. We'll start with the room. the first 2 days the stench of heavy scented cleaners permmeated everything. then we realized why. there was so much mold in the room that after 10 minutes of walking around the room in sox the bottom of my feet were black. I had to lay down newspaper so I could walk to the bathroom at night without sticking to the carpet. the stench was unbearable. then on cleaning day they came at 9:00 am, a little early for a third shifter. they finally came back at 5:00, vacumed, grabbed the trash, and made the bed; no toilet paper, no clean towels, no clean sheets. on check-out day they came to clean at 9:00 am again; checkout is 12:00, why are the trying to clean the room before I check out? I had to stay another day so I asked the lady at the counter if they can clean after I leave. she said " but your checking out today. they have to clean it." I thought why do they have to be there to clean before I check out? whatever. i said "fine. can they come later then?" she said "I'll have them come at 11:00 am" ok whatever. checkout day; guess whos banging on the door at 9:00 am. yea they don't knock at first they just try to get in(good thing we put the latch on the door)this was a horrible place to stay. I'll sleep in a van down by the river before I stay here again. also they advertised internet connection, there was no internet connection.

convenient location, hooters, pancake house, and movies next door. room was maintained but everything smelled like cigarette smoke, no non-smoking rooms...would avoid if money was not object, management was very good.

We are in the process of having a home built and I went to the web site to find extended stay hotels, so this is where we landed. We had been here for 2 1/2 months into the 3rd month, the room attendants and managers decided to leave our window unlocked and some of there staff took it upon themselves to steal everything we had, small portable dvd player since the rooms doesnt have decent cable, dvd-vcr combination so we could watch something on there old 1980 tv's. They stole our personal telephones, money, special coins that belonged to out grandchildren, went through all of our clothes and even took some of them, I guess to make it look like we were moving, or that no one would notice the attandants packing off our stuff. And to beat all the management acted so unconcerned, they told us we could call the police, and this was the first time that something like this has ever happened and that they would not be responsible for any theft by any employee or anything that happened on their property. This happen in Webster, Texas Bay Area Blvd. I would advise everyone that the prices may be good but its not worth being stolen from, and they even took my video camera and fugi digital camera. You might ask why we had this stuff in our room, like I said we were building a house and wanted to keep the memories of having our first house built. But they need to know that you can't keep good people down. Whats done in the dark will come back to lite. What you do to me will come back on you too fold.