do not stay here
By Sereta, 03/08/08
The GM was rude. She was upset that the van drivers did not show up on time to take her cruise passenger to the pier and took her frustration out on me. I simply asked 2 questions and she proceeded to yell at me and threaten to call the police when I informed her that was calling the Hilton Honors line because I did not to take this from her.
There was one staff person (Maureen) at the site who was nice but unfortunately she reported to the GM (Debbie C)and could only do so much to resolve the issue.
I usually stay at Hamptons and one of the best proteries is located in Smithfield, NC but based on this treatment I will never stay any Hampton Inn again especially since I received no response from Guest Service at Hilton on this compliant that was filed in on 1/26/2008/ today date is 3/8/2008
So don’t stay at this location if at all possible
Rita
