BEST WESTERN Victoria Palace, London

I am writing this to let people know about the dishonesty of this hotel. I had initially did a net search and found this hotel. I tried to do an internet booking for 2 nights (Sat and Sun) which stated the amount of 55 pounds per night, but somehow the booking was not successful. I then called the hotel and the manager Gopal answered. He said the rate for 1 night (Sat) was 65 pounds and the second was 55 pounds. I told him that the internet rate was 55 pounds each night, but he said the rates have changed. I confirmed a booking then (this was about 2 weeks before the date of stay, plenty of time to do a cancellation) but when I tried later that night thru the internet, it was successful. I printed out the confirmed internet booking of 55 pounds for each night which came up to a total of 110 pounds for 2 nights. I immediately also wrote an email back stating that my internet booking was successful and to cancel the phone booking which I had earlier done We stayed at the hotel for the 2 nights, and on check out, Gopal tried to dispute the rates again, but with all the proof of the internet booking and the email stating the phone cancellation, he said it was ok When I returned form my trip, I realised to my horror that the hotel had first charged 65 pounds for one night to my credit card, then refunded 55 pounds only, ie they were trying to sneakily cheat by illegally gaining that extra 10 pounds I have since asked my bank to inititate a fraud investigation and to freeze the payment and may consider legal action against this hotel for fraud and for attempt to cheat Hence, based on this experience, I would advise everyone not to stay at this hotel and to tell your friends about this as the management is dishonest and sneaky. If they can do this, who knows what they might do in the hotel during your stay there. Would you really feel safe in such a hotel knowing that the management is of such type ? Ricky Yeo Singapore