Jackson Rancheria Casino Hotel, Jackson

My wife and I stopped by for the first time at Jackson Rancheria yesterday with the prospects of spending some money and having a good time. When we enter we noticed right away the high volume of very harmful smoke from the enormous amount of people smoking collecting in the air like clouds with no place for the smoke to go it just hovered above you because of the very bad ventilation it was horrible after a couple of minutes we were gagging for fresh air. Another thing we notice right away when we walked around with handkerchief's covering are mouths to block out the terrible air , that everybody look miserable and very depress some seriously ill looking people with 99 percent of there hard earn money going into the casino's pocket. What a horrible atmosphere very lonely down and out and very unhealthy. Another other thing we notice being of Indian decent there wasn't a single Indian working there what is that all about a Very sad place. Jackson Rancheria management should be ashamed of their self's having with such a terrible depressing place .

Our first night we were shocked to learn they don't serve alcohol here. We found out about all this after asking guest services if they had a sports bar where we could watch the Sunday football games and hockey.The only place on site where you can order alcohol is in the hotel at their sit down restaurant called "Lone Wolf", and they don't even have a bar. Lone Wolf serves some great food and the service was also great, but it was dead (on a Sunday night), and it's a lil pricey. The "bar" mentioned in the casino profile here, is just a soft drink and smoothie bar. They serve Strawberry, Banana, and Mocha smoothies, soda, and O'Douls on tap. The drink guy wasn't very friendly, and I kinda felt sorry for him, since nobody really tips a soft drink attendant.The casino itself is extremely crowded, and very difficult to find an open slot machine. This is an 18yrs and older casino, and we started getting a real Circus Circus vibe with so many youngsters running around on a sugar high. The casino floors were very smokey, especially with the age groups there. I smoke on occassion, and here there were so many smokers it was a bit overwhelming, so I rarely lit up. Some of the machines were slightly abused with a Star Wars Dark Side machine with an apparent damaged speaker that would constantly distort when you played, cracked spin reel buttons on other machines, and volume levels either too high or non-existent. The machines were filthy, and disinfectant wipes were present in some areas, but not all. There was a pretty good selection of slot machines since this place seems to cater to slots players, especially one cent, five cent, and even two cent slot machines. I didn't see a whole lot of the newer machines with separate bonus round monitors that I like to play. My friend couldn't find a Haywire machine, but I managed to spot just one. The payouts were very minimal , and I rarely saw a bonus spin on a Jeopardy slot that was over two digits. I saw no jackpots, and on the progressives I swear a saw a big payout of $23.40.The lodging was nice, and we managed to get a sweet promotional rate of $49 a night on our room by only signing up for a Dreamcatchers Club player card. My friend made some long distance calls and plugged his laptop into their internet and they didn't charge us a dime for that! There are also no tax charges (state, tourist, lodging, improvement, etc) on lodging, probably because of tribal sovereignty. I did however encounter problems with my key card, felt the television was undersized for the size of the room (which was quite large), and noticed no towels were near the sink and vanity, and no garbage can under it either. If you're a Verizon wireless user, good luck trying to get a decent signal. If you're an AT&T user, you'll be pleasantly surprised, as they have an AT&T antennae on their roof. The doors also don't have those top bar locks that allow you to crack the door open without opening it completely, and so if you forget to slide the little "privacy" notice into the outside key card slot, the cleaning staff can enter the room, as they did while I was in the shower and my friend was sleeping. Oh yeah, the Dreamcatchers Club cards are really lame. You start off with a Classic membership and can move all the way up to Elite/VIP status, but it's going to cost you tens of thousands. My friend deduced you would need to spend $15K+ before you could reach a tier with comps status. It takes 10,000 points just to move up to Preferred status from Classic, and you only get a 5% discount on Monday Blackjack Tourneys, the buffet, and gift shops. Pretty pathetic! The next tier after that is Premier status, and that takes 75,000 points. I spent about $300 on the slots and walked away with just over a thousand play points. Do the math! The only really nice perk we noticed was Classic membership gets you a 10 cent discount per gallon at their onsite gas station, and at the moment that would have been $2.65 a gal for unleaded.

I loved my 2 days at Jackson Rancheria Casino and Hotel!!!!! It was awesome. The service was amazing,but room service took a long time 2 get 2 my room. The food there is great! For thise of u that have kids and want 2 go 2 the casino but don't know where 2 put ur kids,they have an amazing arcade that was recently remodeled!!! I loved my visit and i will definetly go back!!!!!!!!!!

In no way is this casino or Hotel comparable to Reno or lake Tahoe destinations . Hotel accommodations and Casino play is sub par . Food was mediocre at best . The service staff we found to be less then helpful .

I love to go to Jackson Rancheria Hotel every Nov, I love walking into the warm inviting lobby, the staff was very pleasant and helpfull, I upgraded my room and it was so beautifull, the first year that i went I had just lost my husband, and the Hotel was decorating for Christmas I cant put into words how that lifted my spirts, I loved shopping in the gift store, the food was very good and it's my one time of year that I take just for myself.November will be here soon and I cant wait to arrive I hope they are putting up the christmas decorations. I have been to alot of hotels to gamble but I have to say this one is the best!

A terrible place.. nasty employees..rude service.. do yourself a favor and spend the extra time to go to Tahoe.....Really stinks.... lousy location....really don't bother with it...Rooms dirty...just awful

The Jackson Rancheria Hotel was wonderful. We stayed for our anniversary and they surprised us with a plate of chocolate covered strawberries inside our room when we check in! It was the most sincere gesture any hotel has ever made. The front desk staff was knowledgable and courteous. I had the pleasure of talking to Miranda and Heather about the Casino, hotel, and area. They were excellent front desk attendents Ive ever met. The room was large and spacious and we had a great little balcony attached to our room. We will definetly return!

We have stayed a number of times in the "budget rooms" at Jackson. They are not all that clean--found stale french fries under the bed. Staff seems to vary all over the map in their efficiency. Sometimes we get great treatment; other times we are ignored. The communication between the hotel and the casino is lax--times are posted incorrectly for the hotel deli, for instance. We strongly recommend that visitors pay extra and stay in the new rooms!

my husband and i go to jackson twice a year the rooms are clean very comfortableand the staff is great they have added new rooms i have yet got to stay in one due to them being full but i will highly recommend their basic rooms dont forget to try the all you can eat buffet in the casino to die for all around this hotel i give 4 stars

The first time I visited Jackson Rancheria was about three years ago. At that time I felt it was dark and not very inviting. The remodel and new gaming areas as well as the new restaurants, and shops has made this a great place to visit. We have stayed at the new hotel tower twice, and look forwarding to spending time here again in the near future. It is also nice the Jackson and the gold country is so close by that you can see the historic sites in the area as well as enjoy your facilities. It is also a short ride to snow during the winter months.