Expected Better!
By A Yahoo! Contributor, 1/18/06
We stayed at the Hotel Monaco for New Year's Eve. There are lots of things to like about the hotel, comfy beds, clean room, great wine reception and a pet friendly atmosphere.
However, our package was $370 for the night. This included valet parking, Champagne (horrible tasting) party favors and brunch. The room was lovely, but we had constant issues with the toilet. We had to have it worked on 3 times, and the last time after it overflowed. Because of the problem, we were forced to use the public restrooms in the basement.
I realize that things like this can happen. However, while everyone was said they were sorry and they were prompt arriving, the general impression was sorry, but we hope you will try us again. Why would we? No attempt was made to give us another room, some how compensate for the ongoing issue, etc. For the money, I think more than an apology was in order.