Kingsway Hall Hotel, London

If you are really looking for 4-star, this doesn't qualify. In room amenities in standard room are a joke - one small soap, shampoo and conditioner. I called about shoe shine and they just said they don't have it - no small kits, not even any advice on where to go. £15 for internet access in room, and £5 in the lobby (they claim on website free in lobby). £2.5 for a can of coke in the room! Walked into breakfast and had a £15.99 bill on my table before they even asked if I wanted breakfast - even though my booking said £10 breakfast. Had to grill them to find out possible to just pay for coffee and toast. At check-in they asked if I wanted a newspaper in the morning - and then noticed that they will charge at least £1.50. Only 7 working channels on the TV. Beds quite uncomfortable - lumpy. Colleague got delayed because of a flight cancellation and they refused to waive room fee - and then told people later in the day they were sold out for the evening (so I assume they collected twice for the room). Manager was totally inflexible -even seemed to be proud that they refused to help a guest who missed the cancellation by 23 min! Facility itself is nice, and very convenient. Seems though they count on high occupancy because of location and can soak customers without losing any business. I will not stay there again.

This hotel is very nice and the price is great. Stayed over the holidays in 2004 and the service was wonderful. Rooms have all ammenities and the location is walkable to several tube stops, the red bus, tour buses, theatre district, museums. Also has a nice (but pricey) cafe.

Very nice hotel. It was a newer hotel. Very clean rooms.

We spent three days in London at this hotel. It is in the heart of the theater district. The room was clean and well appointed. The employees were courteous and helpful. The restaurant in the hotel is a bit pricey, but just outside the hotel are numerous eating places at reasonable prices. Overall a great value despite the plummeting dollar.