Hyatt Regency Valencia, Valencia

As you can see, every year this hotel has gone down in travelers reviews. The room although still pricey was dirty, food on the floor near the bathroom, the outside patio had old Frito chips on the ground wet in a pile. Along with cigarette butts. They knocked on the door at 10:00 in the morning saying "service" I said yes and they never came back. When I returned at 4:00 one bed had all the pillows thrown on the floor and that was the service! Nothing else done. My daughters room sliding door would only close to half way. Front desk was called and nothing was done even after 2 calls no one showed up. All the maid service force did not apparently speak English. I was looking for a cup and they couldn't understand so I had to pantomime to get a cup. The only thing I can say positively is the restaurant was nicely staffed and the waiters were attentive and very quick, the food was fine. I will not stay there again. Trying to get my car from the valet was difficult as they don't like to answer the phone. Couldn't leave fast enough. These people really don't want to be in the hotel business.

The Hotel stay was very pleasant, eating and entertainment(movies) are all walking distance. Staff was superb.

Used shampoo in shower. Frozen hamburger from room service. Clock that doesn't work. Dirty fridge. Called desk, no responses, left manager written feedback, no responses. As a business traveler, who actually had to spend 18 nights at this hotel over 5 weeks, I feel it's too expensive to have to put up with these petty little nuisances. And $10 a day for internet access in today's world is truly robbery. If the service would have been up to par this would have been a great hotel. It wasn't

My family lives in Northern California. We almost always stay at the Valencia Hyatt as a break before heading the rest of the way to Southern California (Disneyland, San Diego Zoo, etc.). The hotel is very nice and close to lots of great places to eat, we particularly like B.J.'s, which is just across the street.