The Inn At Arbor Ridge, Hopewell Junction

If you plan on having an event at this business I suggest you pick a different hotel for your guests Furniture appears to be garage sale left over’s Beds are beaten up and very uncomfortable Look out the window in the Bridal Suite and on the back of property you will see an old mattress Rugs are filthy and when pointed out to the Hotel Manager Michele her response “I know “ Trash in parking lot to include men’s briefs which remained there for over 4 days Free coffee is advertised until 10.00 when the coffee ran out at 7.45 am the front desk was not "trained” two mornings in a row Guests were leaving the hotel to get coffee at the gas station Hotel claims to have free internet yet it does not work Needed to request a television the one in my room was not working I was moved from one room to another in both room’s hair driers and wall outlet’s did not work It is obvious the management does not care about their business Power was lost in half of the hotel and when guest’s asked to move to another room with power they were told they were not allowed to move there were open rooms

Way overpriced for what we got. Not even coffee in the room, at that price some basic ammentities are expected, like coffee, hair dryer, enough towels for 2 people. The room had not been updated since the 70s. Except for the tv it was modern. Matress was terriable, probably would have slept better on the floor. I have stayed in many hotels over the years, and this by far the worst value that l have experianced.

Clean rooms and renovated recently. Looks like an entirely different place. Lots of people for graduations, weddings, flea market in the hotel. Helpful staff for a good night stay.

I do not recommend this place. Poor quality, lousy service and rude mangement.

My husband and I spent a weekend at the Royal Inn last month, and it was fantastic. The rooms were clean, freshly painted and lovely. Great prices compared to the area as well, some of the hotels on route 9 are so expensive!! It is a cozy, simple spot located in a delightful little town. The help made us feel so welcomed and all service was given with a smile. Sounds to me like the people below who complained weren't the cat's meow themselves...

The employees were very gracious and helpful with directions. The attached dining room was delicious and great service. This is certainly a place I would return to in the future

I reserved 10 rooms for a wedding and secured it with a $340 deposit on my Credit Card which I did on March 10th, 2005. The wedding was on May 21st, 2005. I was supposed to receive my deposit back a few days after the event. It is June 7th and they still have not credited back my money. I have called on at least four occasions and was first told they made a mistake and refuned money to a different customer by the same name. My money would be returned in a few more days even though this was NOT my error. On another occasion I was told rudely that they had returned it. I then called my CC company and it still had not been returned. When I called back and said I would be contacting the Attorney General's Office and the Better Business Bureau because it had been over two weeks and I still had no refund, I was told by Jackie, who said she was the daughter of the Manager that they did not respond to "threats" and she was too busy to call my credit card company and straighten this matter out. Their customer service is non existant and I would never deal with this Motel again. I was also told by the guests that stayed there for the wedding that the service was bad, no towels and no one came when the fire alarm kept going off. They considered it a "Second Rate Hotel".

nice room, for the money, nice area,pretty clean, and decent service, has wash machine and ice machine in motel, has everything that you need