Disappointed to say the least
By A Yahoo! Contributor, 12/27/11
What was advertised by this resort & spa online is what I was expecting when my husband and I arrived for our honeymoon. on the site. We were expecting a spa, drinks at the many bars and different types of food at the different restaurants, and good service. When we arrived, we were overwhelmed at the beauty and peace of the place, felt like we were on an excluded island. The room was small but nice, air was not on so room was very hot, maybe they were not expecting us? (Although reservations were made in advance). Food was ok, only 1 bar and restaurant were open the entire time, no scubba diving as it was closed, waterfall was turned off at the pool, staff not friendly. At the bar, they did not know how to make any drinks I requested which were pretty standard and when we wanted to go to dinner outside of resort and asked for recommendations, they were not able to give us any recommendations nor speak enough english to be able to explain. Finally one person gave out directions but it lead us to a very scarey area, we did not know if we were going to get out alive! Next day we asked if any beaches are in the area, was told no. Then tried to make reservation for spa for hair treatment as it was FRIZZED out from the humidity to put it mildly and was told its not open nor would it be for our entire stay! Then wanted to eat under the slanted, ready to fall into the water dinner table on the beach and was told 300.00 for the night to rent the thing, so no romantic dinner for us, refused to pay for such a thing, thought the food plate might slide off the crooked table. Finally, on the 2nd to last day we were there, a local was sitting at the bar (1st person we saw in a week besides staff) so we asked him if he knew of any quiet beaches in area, low and behold, he told us to turn right out of parking lot, drive till the road wont allow access anymore, walk through the shrubs and you will stumble upon a cove. This was the best part of the stay! There we found a lighthouse and a breath taking view below of cliffs overlooking the ocean. If only the resort could have told us about the location less than a mile from them. The staff have zero customer service skills. When we went out during the day, housekeeping would clean the room but guess wanted to save money as they would turn off the air everyday, we came back to a hot miserable musky smelling room. At one point I went to concierge to complain about the service, the spa not being opened, service at the bar and began crying, telling them they ruined our honeymoon, and where are all the things they promised, all they said was sorry, and no discount off our bill. My husband happened to be walking past them a little while afterwards and they grabbed him and said you better find your wife, she is crying and we don't know why. If I can name one thing I liked about the resort??? It would be their bird named Salina, it was friendly and said HELLO every time we walked passed it, that was more hello's than we ever received from the staff. We traveled far and selected this place for our honeymoon, and made them aware of this. The carpet was not rolled out for us, we were treated like intruders instead of guests of their establishment. I did witness them giving locals good service, one day a bus came and dropped off about 8 people, they turned on the waterfall for them and opened the spa for them, but we were not allowed these privledges, nor were we compensated for the loss. If I wanted a place to swim (As the pool was the only amenity that was opened) we could have swam at the beach for free. I would not recommend this 'resort & spa" unless you see a customer skills certificate hanging somewhere!